Manage, motivate and develop the team of 6 support
analysts to ensure the highest level of end user IT support is received by BNP
Paribas Real Estate employees. Work with the individual business lines to
understand the specific pressures (quarterly cycles, monthly deadlines etc.)
and ensure that the team is adaptable and can react when necessary.
Take responsibility for the delivery of all IT support
project work, from the hardware refresh programme to the testing and delivery
of new applications, ensuring all projects are delivered within agreed
timescales and moved into a BAU support operation.
Take the lead in pushing the BNP Paribas Real Estate end
user computing environment to the next level, suggesting new initiatives to
deliver innovative solutions to our employees.
Monitor the outsourced 1st line support
service, ensuring the highest level of service is provided through monitoring
of SLA’s and KPI’s
In order to meet our expectations, the successful
candidate should have an eagerness to strive for the best outcome and a desire
for personal development. Someone who is prepared to give their all will be
rewarded with a great experience and a great deal of knowledge from a stable
and knowledgeable IT team.
Minimum 3 years working in an IT Support Manager role
A proven track record in team management and people development
In depth understanding of Microsoft Office suite (incl. O365) and Windows 7/10 OS
Is trained and has implemented ITIL framework
Ability to prioritise and manage own and others workload in difficult and pressured situations
Ability to adjust to meet the expectations of a wide range of users.
Excellent communication skills including written and spoken English
Experience of and ability to liaise with senior stakeholders
Excellent technical troubleshooting skills
Planning and organising
Delivers innovative solutions
Sound decision maker
Understanding of corporate governance and compliance procedure
Motivated and driven
The role will be predominantly based in our head office at 5 Aldermanbury Square, which is a 6 minute walk from Moorgate tube station.
We also have another key London office in Hill Street, Mayfair – as well as main offices in Birmingham, Chelmsford and other smaller operations located all over the country. This role will be required to occasionally travel to these offices as and when required.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.
Primary Location: GB-ENG-LondonJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsSchedule: Full-time
Behavioural competency: Ability to share / pass on knowledgeTransversal competency: Ability to understand, explain and support changeReference: LON1451