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Head of Collections

Horaires Temps plein
Marque BNP Paribas Personal Finance
Postuler REF: GBR000762

What gets you out of bed in the morning? For us, it’s driving positive change and we’re looking for like-minded people to join our winning team.


Are you looking for that next step in your career journey and like the sound of working in a dynamic and exciting finance team that’s part of a growing consumer finance business and global bank? Like what you hear? Then read on…


BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow.  With the backing of a global bank we’ve exciting growth ambitions to double the size of the business by 2021 you’ll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.

As Head of Collections and as part of the Operations Senior Leadership team you will have a shared accountability for the overall operations strategy and on-going leadership and development of the Operations team.

This role provides senior management oversight of all Operations Collections & Recoveries activities within the Customer Support structure. You will be accountable for the design & implementation of short, medium and long term plans to ensure that Collections and Recoveries activities meet customer needs & regulatory requirements, as well as achievement of the agreed business objectives with a strong awareness and focus on Risk and Regulation including Conduct Risk Framework.

You will be accountable for maximising the effectiveness and efficiency of the people, systems, outsourced partners, balances and processes that are under their control. With a focus on the continued ‘transformation’ from a collections & recoveries function to an end-to-end Customer Support Centre. Working closely with the Debt Sales Manager you will drive the management of strategies, balances & accounts that fall within collections and recoveries framework, including delivery of associated ‘Bad Debt Targets’ within the Business Plan.

You will ensure an effective and value adding end to end operating model and associated processes and policies – driving optimal bad debt performance, balanced with a customer centric experience – including the introduction & integration of self-serve, automated & digital solutions which enhance the customer journey & experience as well as driving business efficiency

The Head of Collections is accountable for the strategic direction, leadership, and operational oversight of the Customer Support Centre, and the job holder will be expected to deliver on target performance for these areas, working closely with key stakeholders (e.g. Risk & Compliance), and operating within agreed budgetary guidelines and business objectives.

Working closely with our colleagues across the globe there will be some travel in both the UK and Europe.

Could this be you?

  • Experience of working within a Financial Services or similar environment in a similar role
  • Results focused and able to lead teams to achieve a common goal and managing change and transformation.
  • Demonstrate the ability to construct robust business cases, organise and prioritise
  • Demonstrate strong Leadership skills, excellent team management skills and be able to influence and communicate effectively.
  • Understanding of Lean Six Sigma methodology & tools
  • Strong commercial awareness, experience of managing projects and leading teams in a customer focused environment.
  • Experience of implementing new technologies in a service environment
  • Experience of managing suppliers, stakeholders and outsourced relationships

Our culture

We understand that next step in your career journey is an important one. We also know it’s all about the people as they are the ones that make our business the success it is. That’s why we provide colleagues with opportunities to make great things happen in an open and exclusive environment.

Our culture is innovative, collaborative and fun and we challenge everyone to make a difference for colleagues, customers, partners and our community.

Being part of the BNP Paribas global banking group means you’re part of something big; with plenty of opportunities to take on additional responsibilities and make a real difference.  

We offer
As you’d expect from being a global banking group, we can give you an award winning benefits package that gives you flexibility to choose your benefits based on what’s important to you. You’ll also have a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 25 days holiday each year to enjoy. 

Is there a fit?
If you’re interested in joining our dynamic and growing team, then we’d love to hear from you.

Primary Location: GB-ENG-SolihullJob Type: Standard / PermanentJob: TOP MANAGEMENTEducation Level: Not indicatedSchedule: Full-time Behavioural competency: Client focusedTransversal competency: Ability to anticipate business / strategic evolutionReference: GBR000762