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General Manager

Mise à jour le 30.05.2024

The Role

An exciting opportunity for an experienced and dynamic General Manager to manage a prestigious asset located in the City of London. The successful candidate will have experience managing trophy assets, developing a proactive management culture and a demonstrable track record providing ‘best in class’ customer and client care.

Responsible for directing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across both hard and soft service.

Key deliverables

  • Provision of best-in-class customer service and experience to internal and external customer base
  • Maintain regular and effective communication with occupiers and the client, including associated reporting
  • Prepare, monitor, manage and reconcile the service charge budget. Check and approve all expenditure
  • Line management of Technical Services Manager and Assistant Building Manager. Ensure all people-related policies and procedures are followed with actively managed objective setting and development plans in place
  • Prepare accurate and comprehensive management reports and attend monthly management meetings with Clients and Property Management team
  • Develop and deliver first class occupier engagement and events programme for the property. Anticipate occupier needs
  • Identify and actively support sustainability initiatives, including targeting and monitoring, implementation of net zero initiatives, and associated reporting. Implement strategies for reducing energy consumption
  • Manage site-based staff, ensuring all people related policies and procedures are followed. Audit and manage suppliers to ensure effective, safe and compliant delivery of both hard and soft services at the property. Measure and report supplier performance against agreed SLA’s and KPI’s
  • Monitor works conducted, and service provided by suppliers
  • Work effectively with a range of specialist consultants to manage and monitor supplier performance and project delivery
  • Procurement of goods and services, following BNPPRE procedures and policies
  • Develop, agree, and manage lifecycle replacement programmes and planned projects. Monitor and support professional teams undertaking client funded capex works
  • Undertake regular building inspections, and action findings
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment
  • Manage local environmental activities in order to meet statutory obligations and achieve/ retain industry standards and accreditations (e.g. ISO14001 an BREEAM In Use)
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the management of emergency situations
  • Ensure compliance with all internal procedures and policies, e.g. Procurement, Finance, Compliance, HR
  • Maintain regular and effective communication with stakeholders including internal colleagues in Property Management, support functions and the wider Real Estate business

Person specification

Qualifications/Key Skills

  • Degree or equivalent
  • Membership or Associate Membership of IWFM or RICS
  • National General Certificate in Occupational Safety and Health - accredited by NEBOSH


  • Previous experience in a similar role
  • Understanding of commercial leases and the landlord and tenant relationship
  • Good understanding of service charge budgets and accounting principles
  • Management of in-house and supplier staff
  • Management of supplier relationships
  • Good health and safety and environmental knowledge
  • Good mechanical and electrical services knowledge
  • Excellent English language skills – both written and spoken
  • IT literate
  • Experience with smart building technology, its implementation and use
  • Experience of creating, implementing, monitoring and reporting against strategic ESG plans
  • Experience of managing single site, multi tenanted environments in excess of 250,000 square feet
  • Experience of managing service charge budgets in excess of £3 million per annum, and thorough understanding of accounting principles

We are proud to offer award-winning benefits to support and reward our employees:

  • Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
  • Financial:  Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Découvrez les métiers de BNP Paribas : Financement et Investissement

Travailler dans les métiers du financement et de l’investissement chez BNP Paribas c’est accompagner nos clients corporate – des start-up aux plus grandes entreprises – et institutionnels dans leur stratégie et pour tous leurs projets d’investissement et de financement, tant sur leur marché local qu’à l’international. 

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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