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Group Manager, Fraud Operations

Postuler REF: 051434
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Responsible for managing major operations segment within an assigned Division.  Provides working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines.  Resolves broad fraud operational issues and coordinates activities and processes within business lines/operations segments.  Identifies, analyzes and resolves complex problems related to business lines project, product lines or functions, using general practices and precedents to resolve.  Develops and analyzes procedures to enhance business unit and product-related activity.

Job Description Summary

Oversee overall fraud operational management and control which entails monitoring and direct involvement in the operations of the business lines, participation in designing of policies and procedures and ensuring effectiveness thereof.

Responsible for budget/expense management, reporting and forecasting for areas managed.  Ensures proper communication to the senior management concerning compliance of company and regulatory policies affecting areas managed.

Improve the fraud operational systems, processes and policies in support of organizations mission, support management reporting, information flow and management, business process and organizational planning.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Responsible for performing a significant role in long-term planning, including an initiative geared toward fraud operational excellence.

Direct the project development and management; planning, costing, implementation and monitoring of all new and existing projects

Participate in overall fraud operational management, planning, systems and controls.  Interacts with senior management on new projects that will enhance the banks customer service capabilities by managing to budget.

Reviews and approve service agreements both internally and externally.

Other Job Functions

Participates in major projects and analysis as requested by Senior Management.

Ensures that operating procedures fully comply with approved Bank policies and procedures and any/all statutory or regulatory requirements.

Develops existing supervisors and key team members focusing on the departments succession planning and cross-training endeavors.


Required Experience

Requires broad fraud management and leadership knowledge to lead project teams multiple job areas.

Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Requires 12-15 years minimum prior relevant experience.

Required Education or Equivalent Experience

  • Bachelor’s Degree
  • Master’s/Advanced Degree in Business or Finance 
Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-California-San RamonJob Type: Full-timeJob: Bank Services Reference: 051434