About the role
As a Fines Coordinator you will be joining the experienced team in the West Swindon office of Arval UK. You’ll be managing all processes relating to customer fines during the in-life of their vehicle fleet hire.
By exceeding customer expectations through delivery of a quality service, this continues to promote our brand values and embraces customer centricity, processing complex tasks in line with deadlines by managing the outcome to the desired result of reducing Arval debt and working with external suppliers to minimise risks to the business.
Communication will be varied, from answering emails to calling suppliers and debt collectors. You’ll be focused on delivering excellent customer service with a proactive approach to managing the workload.
We’re looking for someone with exceptional attention to detail. Keying data accurately will be a top priority for you.
You’ll be able to multitask in this fast paced and varied role. Once trained you’ll be problem solving and handling complex cases to ensure our customers get continuity of care and support.
Although we have robust processes in place we are open to hearing your ideas! We are always looking to improve our offering and process so are interested in attracting someone who has experience of process analysis and improvement.
What’s in it for you?
Pay Zone level – A2 with a salary of upto £19,000
As well as a great role and competitive salary, you will enjoy our outstanding benefits including;
- Private Healthcare (AXA PPP)
- Your birthday off
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday (plus bank holidays)
- Free parking
- Access to great discounts on our products and services
- To celebrate your first year you will enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Fantastic onsite café
We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact. Here is a recent video we put together that shows life at Arval:-
Successful applicants will be invited to our office (Swindon, Wiltshire) for a face to face interview with the hiring managers. Following this a decision will be made