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FDS Query Management Agent (H/F)

Mise à jour le 23.04.2024

BNP Paribas SA, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities. 

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services. 

To support its current growth, BNP Paribas SA is looking for a:

FDS Query Management Agent (M/F)

CDD Contract - 6 months

Your mission

·        Handle rejections

·        Handle client emails or phone request.

·        Call Back & Large Deal verification with client following procedure

·        Handle pending SR Types “High & Critical” in status DUE

·        Handle internal requests from other teams

·        Handle Clients having a specific management

·        Daily Task list Completion

·        Participate actively of daily team meeting.

·        Run daily FDS KPI Volume KPIs on hobart

·        Incident management & ERT organization

·        Handle escalation in situations of Exposure to the Market

Key Responsabilities :

·        Ensure a positive and professional client service experience.

·        Expected result: Achieve high customer satisfaction ratings and positive feedback from clients.

·        Manage client inquiries via phone, email, or in person.

·        Expected result: Respond to client queries promptly, accurately, and courteously.

·        Direct client complaints or complex requests to relevant departments in a timely manner.

·        Expected result: Resolve client issues effectively and efficiently, or escalate them to the appropriate personnel.

·        Provide clients with technical assistance on systems and services.

·        Expected result: Demonstrate product knowledge and expertise, and assist clients with using the products and services correctly and optimally.

·        Escalating serious issues to management for prompt resolution.

·        Expected result: Communicate clearly and professionally with management and other stakeholders, and ensure that urgent matters are handled with priority and urgency

Advantages of the position

By joining this team, you will the opportunity to discover all the aspects of the Fund Distribution domain in an international environment.

Working environment :

You will be a part of a strong Group certified Top Employer for the 5th time. You will join a young, dynamic and diversified team and work in a value-driven work environment.

Your profile

Education :

Bachelor or Master Degree in Finance.

Professional experience:

5 years minimum experience in knowledge of FDS / Market TA / fund industry in general, flows and products.

Behavioural skills: 

  • Attention to detail / rigor
  • Client service oriented with strong communication skills by speaking and Writing with the ability to deal with intermediaries and colleagues
  • Ability to collaborate / Teamwork 

Technical skills:

Ability to use electronique tools (FBL, connect, host, Hobart, …)

Transversal Skills :

Analytical Ability

Language skills: 

  •    Excellent written and oral English and French skills are essential
  •    Other European languages (Spanish, German, Italian) are considered as a real advantage

During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23rd 2016 regarding the criminal record.

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Découvrez les métiers de BNP Paribas : Gestion des opérations

Maillons indispensables au bon fonctionnement de notre Groupe, les métiers de Gestion des opérations visent à garantir la satisfaction de nos clientèles et de nos équipes au quotidien. Une activité stimulante, qui fait rimer efficacité et esprit d’équipe.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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