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FA CAM OFFICER (M/F) - Permanent Contract (CDI)

Horaires
Temps plein
Marque
BNP Paribas Securities Services
Niveau d'expérience
3 à 5 ans
Niveau d'études
Niveau BAC+2/3
Localisation
Luxembourg

The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

We are currently looking for a:

 

CLIENT ACCOUNT MANAGER

Permanent Contract

The CAM is be the "Control Tower" of the FA production in order to ensure high quality of service and anticipate client feedback by working with different teams on actions to improve the service if necessary.

Your mission:

  • Ensure customer satisfaction by being the preferred point of entry for all clients requests linked to the FA department.
  • Monitor all the open subjects and requests to ensure proper and quick answer to clients.
  • Ensure knowledge of specific customers by informing the teams of any changes to take into account to provide the best service to the client.
  • Ensure the client needs are perfectly understood and met.
  • Ensure bottom up information to the management regarding any potential issue on the client relationship or any potential issue on the service provided.
  • Preparing and present Key Performance Indicators to evaluate the quality of service
  • Participate in quality reviews with the different stakeholders in charge of the client relationship.
  • Prepare and participate to the Client Service Reviews, Due diligences and represent the department in Client Teams.

Professional experience:

  • Strong knowledge of the Fund Industry (minimum of 5 years).
  • Experience in fund accounting would be an advantage

Soft skills:

  • Ability to work autonomously, availability, flexibility
  • Negotiation and good communication skills
  • Self-confidence and capability to generate engagement
  • Sense of organization, priority, analyse, planning & methodology
  • Have professional communication, being reactive and proactive
  • Propose initiatives to ensure continuous improvement of our customers satisfaction

Technical skills:

  • Good editorial capabilities
  • Client Focus oriented

Language skills:

  • Fluent in English and French. Italian and/or Spanish would be considered as an advantage

Advantages of the position:

By joining this team, you will the opportunity to discover all the aspects of the Fund Administration domain in an international environment.

Working environment:

You will be a part of a strong Group certified Top Employer for the 5th time. You will join a

young, dynamic and diversified team and work in a value-driven work environment.

Primary Location
Luxembourg
Job Type
Standard / Permanent
Job
OPERATION PROCESSING
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 3 years
Schedule
Full-time
Reference
FA 2022-64

Découvrez les métiers de BNP Paribas : Gestion des opérations

Maillons indispensables au bon fonctionnement de notre Groupe, les métiers de Gestion des opérations visent à garantir la satisfaction de nos clientèles et de nos équipes au quotidien. Une activité stimulante, qui fait rimer efficacité et esprit d’équipe.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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