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Exchange Support Analyst

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Temps plein
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BNP Paribas Corporate & Institutional Banking
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Mise à jour le 05.05.2024

Why join BNP Paribas?

BNP Paribas is an international bank with leading positions in the European market. It is present in more than 60 countries and employs more than 190,000 people. The Group occupies key positions in its three main areas of operation: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients.

Our presence in Brazil

BNP Paribas has been officially operating in Brazil since 1996. Since 2010, when the Securities Services area began operating, the Brazilian unit has the largest number of business lines in Latin America, making it one of the Group's largest operations in emerging markets. Today, in Brazil, the Group is present with the areas of Corporate and Institutional Banking, Asset Management, Insurance (Cardif) and Fleet Management (Arval).

Currently, the BNP Paribas Group has around 1400 employees in the country. In Brazil, it is among the largest international investment banks in total assets (R$ 112.5 billion, Jun/23, Prudential Conglomerate, Central Bank), offering a diversity of products and multiple solutions to its clients. 

Exchange Support Analyst

Main responsibilities:

  • Optimize the infrastructure and drive the tower strategy in line with Head Office strategy
  • Guarantee functioning of the systems by having resilient infrastructure, adequate staffing, and escalation of problems, proper documentation, good procedures/controls and monitoring.
  • Define and implement comprehensive Collaborative infrastructure / service monitoring strategy
  • Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.
  • Track and proactively manage assets.
  • Develop procedures and IT controls for the tower
  • Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).        
  • Perform change management tasks (patch management, Disaster Recovery tests, Go Live) related to Messaging infrastructures                                
  • Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion    
  • Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards

Position Requirements

  • Fluent English
  • Understanding of core IT infra setup: Wintel systems: Windows Server 2012/2016; Network: WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall; Storage: NAS/SAN/DAS; MS DNS, Windows 7/10
  • Good knowledge and experience with: Exchange 2016 and Microsoft Outlook; Active directory (core knowledge of AD, GPO, scripting, etc..); MobileIron MDM; IronPort; PowerShell scripting
  • Strong knowledge of ITIL (service delivery)
  • Experience of large organizations (matrix  with local & functional reporting lines)
  • Experience in complex IT infrastructure environments

 “BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status."

Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

En savoir plus