WHO WE ARE LOOKING FOR
Manager (Region / Branch Group)
WHAT YOU WILL DO
Branch Manager you will be responsible for achieving the contribution,
distribution, Net Promoter Score (NPS), Net Satisfaction Score (NSS)
objectives, credit quality and risk cost of the relevant branch and, where
applicable, branches connected to itself, in compliance with the compliance
requirements, monitoring the results, identifying / analyzing critical
situations and / or anomalous trends and defining / activating the appropriate
guarantee the correct implementation of the new "Advisory" and
"Hybrid" service models, both Small Business and Individuals,
overseeing the correct conduct of the business and the "business
method" by the relationship managers (appointments, meetings, sales) and
the correct activation of the support levers (commercial initiatives, distance
consulting, product training, information tools).
coordinate the acquisition of new customers and the development of the existing
one, also through the search for synergies with the other Business Lines, with
the Companies of the Group and with the BNL Partners.
be your responsibility to ensure, with the support of the Group Operations
Manager, the continuity of the ATM service, the relative management and
performance of the services provided by the Help Desk and, where applicable,
the associated branches and associated operational / administrative activities,
providing a high level of customer service and minimizing waiting times.
manage the credit as part of the sub delegated autonomy and will ensure the
monitoring of operational, commercial and reputational risks, carry out the
appropriate control activities and any mitigation actions, monitoring the
correct application of the rules, expected behaviors and company guidelines.
WHAT KNOWLEDGE WE ARE
Commercial development and customer relations
Knowledge of the customer segment and economic continents / macro-regions
bank management and savings management
Preferential requirements (not required on a mandatory basis):
o Good spoken and written knowledge of the English language
o Knowledge of the main MS Office products (in particular Word, Excel)
WHAT WE ARE LOOKING FOR IN
/ Ability to influence
Ability to "delivery" / result orientation
Ability to understand, explain and support change
Ability to inspire others and generate commitment
to develop others and increase their skills
Ability to create and grow networks of relationships (networking)
Durata e retribuzione
Il contratto previsto è a tempo indeterminato, la retribuzione segue quanto previsto dal Contratto Collettivo Nazionale del Credito.
La candidatura presentata per questo annuncio potrà essere considerata anche per altre posizioni coerenti con il percorso accademico/professionale maturato in modo da valorizzare al meglio l’inserimento del CV.
Il presente annuncio si rivolge a candidati di ambo i sessi (D.Lgs. 198/2006, Codice Pari Opportunità)”