Branch Manager (Region / Branch Group)
WHAT YOU WILL DO
As Branch Manager you will be responsible for achieving the contribution, distribution, Net Promoter Score (NPS), Net Satisfaction Score (NSS) objectives, credit quality and risk cost of the relevant branch and, where applicable, branches connected to itself, in compliance with the compliance requirements, monitoring the results, identifying / analyzing critical situations and / or anomalous trends and defining / activating the appropriate corrective actions.
You will guarantee the correct implementation of the new "Advisory" and "Hybrid" service models, both Small Business and Individuals, overseeing the correct conduct of the business and the "business method" by the relationship managers (appointments, meetings, sales) and the correct activation of the support levers (commercial initiatives, distance consulting, product training, information tools).
You will coordinate the acquisition of new customers and the development of the existing one, also through the search for synergies with the other Business Lines, with the Companies of the Group and with the BNL Partners.
It will be your responsibility to ensure, with the support of the Group Operations Manager, the continuity of the ATM service, the relative management and performance of the services provided by the Help Desk and, where applicable, the associated branches and associated operational / administrative activities, providing a high level of customer service and minimizing waiting times.
You will manage the credit as part of the sub delegated autonomy and will ensure the monitoring of operational, commercial and reputational risks, carry out the appropriate control activities and any mitigation actions, monitoring the correct application of the rules, expected behaviors and company guidelines.
WHAT KNOWLEDGE WE ARE LOOKING FOR
• Commercial development and customer relations
• Knowledge of the customer segment and economic continents / macro-regions
• Ordinary bank management and savings management
• Risk management
• Preferential requirements (not required on a mandatory basis):
WHAT WE ARE LOOKING FOR IN YOU
• Impact / Ability to influence
• Ability to "delivery" / result orientation
• Customer orientation
• Ability to understand, explain and support change
• Ability to inspire others and generate commitment
• Ability to develop others and increase their skills
• Ability to create and grow networks of relationships (networking)
Durata e retribuzione
Il contratto previsto è a tempo indeterminato, la retribuzione segue quanto previsto dal Contratto Collettivo Nazionale del Credito.
La candidatura presentata per questo annuncio potrà essere considerata anche per altre posizioni coerenti con il percorso accademico/professionale maturato in modo da valorizzare al meglio l’inserimento del CV.
Il presente annuncio si rivolge a candidati di ambo i sessi (D.Lgs. 198/2006, Codice Pari Opportunità)”