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Customer Service Advisor (PT)

Postuler REF: CSAPT-RG-02/2021
About us

Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA.

The business was formed in 1971 as Pinnacle Insurance Company Ltd, and established itself as a leading specialist provider of protection and investment solutions.


About the role

The purpose of this role is to answer and handle all incoming calls promptly and effectively, in accordance with the Customer Contact Centre procedures. In addition to calls, there will be a variety of administration work to be carried out in between call work. The Customer Service Advisor will work as part of a team delivering a first class, professional service to all Cardif Pinnacle customers, whilst ensuring that that all customer records are kept accurate and up to date.

Key responsibilities are as follows:
  • To answer and handle calls promptly in an enthusiastic, courteous and efficient manner
  • Identify and respond to the needs of customers, resolving queries where possible or passing effectively to Senior Customer Service Advisors or the Management team.
  • Apply detailed, up-to-date knowledge of products and procedures
  • Promote a positive image of Cardif Pinnacle and client companies
  • Seek to achieve and exceed individual and team targets
  • Use call centre systems effectively and in line with department procedures
  • Input all data and complete all related paperwork accurately
  • General administration duties including spreadsheet work, report work and DSAR requests
  • Adhoc administration if required to help the rest of the customer service team
  • Complete work to a consistently high standard whilst maintaining a high level of productivity
  • Take an active role as a team member
  • Respond to changing priorities and achieve tasks quickly and efficiently
  • Maintain an acceptable level of attendance, punctuality and general time-keeping
  • Ensure that any potential risks that may affect operational capability or our customers are escalated to a manager immediately.

What’s in it for you?

Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:

  • Private Healthcare

  • Life Assurance

  • Company Pension (the company will add in up to 10% into your pension pot every month)

  • 24 days holiday (plus bank holidays + a day off for your birthday!)

  • Competitive basic salary

  • Volunteering Days

  • Career opportunities

  • Excellent rewards platform with discounts from some of your favourite retailers

  • Charity Fundraising

  • Free shuttle bus to/from the station

  • On-site subsided coffee shop, yoga sessions and massage/reflexology

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today to take the next step in your career.


Required Skills and Work Experience


Essential

  • Previous call centre experience (preferably in an inbound environment)
  • Previous customer service experience
  • Sound experience working towards call volumes and quality targets
  • Excellent telephone manner
  • The ability to communicate effectively, verbal and written
  • PC literate
  • Previous administration experience
  • Ability to work towards tight deadlines and productivity levels
  • Good attention to detail
  • Excellent data entry skills
  • The ability to work as part of a team

Desirable

  • Previous customer service experience
  • Finance or Insurance industry experience

Required Qualifications:

Essential

  • GCSE’s passes A-C or equivalent, including Maths and English

Desirable

  • A Levels, or equivalent,  in Maths and English
  • Microsoft Word and Excel (basic level)
  • NVQ in Customer Service
Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedExperience Level: Not IndicatedSchedule: Full-time Reference: CSAPT-RG-02/2021