Position purpose

  • To support the offshored corporate action process for APAC in any way required to ensure risk is mitigated, and the client experience exceeds expectations. 
  • Perform a client service role answering client’s queries in relation to corporate action events.  The role will utilise a follow the sun model, with colleagues based in the UK and US in addition to Hong Kong, providing seamless support.


Direct Responsibilities

Product Scopes: Corporate Action events across all products.

Primary responsibilities:

  • Be the single point of contact for internal and external clients in relation to any corporate action queries, work with internal/external parties to investigate each query and provide an answer within the agreed SLA
  • Identify themes in relation to queries, investigate each theme with a view to reducing the number of queries received
  • Ensure timely and appropriate level of escalation pertaining to client-impacted issues
  • Work closely with ISPL to ensure accuracy and completeness of corporate action processing, provide guidance and training where needed
  • Monitor nostro and depot breaks to ensure they are cleared timely after each event completes
  • Identify process improvements, analyse the impact the changes bring, and provide training to the respective processing team
  • Get involved in projects/initiatives globally and locally, to provide new service to clients, achieve efficiency/cost reduction, mitigate operational risk

Contributing Responsibilities

  • Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
  • Comply with internal and external regulatory and compliance requirements
  • Comply with the BNPP standards of Code of Conduct
  • Comply with the BNPP IT Security policies
  • Anti-Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

Technical & behavioural competencies

Core Competencies

  • Drive for results – Delivers high quality work.
  • Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
  • Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
  • Team player & cross cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
  • Client focus – Sees stakeholders as well as external clients as customers.
  • Not afraid to question processes and current system flows.

Essential Personal Skills

  • Diligence - Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
  • Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
  • Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
  • Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
  • Proactivity - Self-starter with ability to work effectively with minimum supervision, and detail oriented to ensure quality service is provided.
  • Structured – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.


  • A thorough understanding of financial markets and product
  • Strong written and verbal communication skills with ability to articulate complex matters clearly and concisely
  • Proactive and collaborative mindset, can adapt to constantly changing environments
  • Previous experience in client facing and/or operational roles for Corporate Actions
Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 3 years

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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