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Controls & Governance Program Manager

Postuler REF: 051433

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). As a bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

The Growth & Transformation Team is looking for a Controls & Governance Program Manager who will direct first line of defense activities for Digital Channel’s initiatives across all lines of business. This role is cross functional and requires executive presentations to various lines of business, Digital Channel team and Growth & Transformation leadership. The successful candidate will oversee all aspects of Digital Channel’s controls & governance framework to maximize risk and control effectiveness while balancing the ease of use for our customer experience.  This will require detailed analyses supported by a risk centric and control minded perspective to ensure Level 1 controls related to Regulatory and Operational risks within the business are defined and executed. This position will coordinate with different internal control streams as well as various stakeholders across the enterprise to foster best practices and avoid loopholes or overlaps. Coordination, collaboration and stakeholder management within the Digital team, Product Owners, various lines of business / support groups and other areas in Growth & Transformation team are critical for success.  Experience in digital product offerings and agile methodology are highly preferred.  

Essential Job Functions

  • Provides a leadership role in implementing controls, standards, policies and procedures for DCG.  Analyze various digital channel’s processes and products (existing or new), by addressing required processes under the Operational Risk and Compliance program framework (risk assessment, documenting controls, and implementing monitoring).
  • Directs and monitors the daily, weekly, monthly, annual and periodic activities associated with an independent Level 1 Control function. Ensures activities are performed accurately, thoroughly, and in accordance with regulatory, the Bank's Framework, and/or industry best practices timeframes.
  • Identifies and remains abreast of laws, regulations and regulatory guidance related to various banking regulations (i.e., AML, BSA, OFAC, UDAAP, FFIEC Guidance, FDIC Lending/Deposit regulations).
  • Acts as the line of business subject matter expert on Level 1 Controls. Is knowledgeable about industry best practices and systems.
  • Collaborates with other Bank units to study and investigate issues and identify and implement solutions.

Other Job Duties

  • Prepares and distributes regular/special management reports on regulatory and operational risk compliance and the department's activities. Compiles data for analysis or dashboards. Maintains current knowledge of operational risk management and regulatory compliance requirements for financial institutions. Attends professional seminars and participates in Bank and industry operational risk management and regulatory compliance practitioner groups.
  • Participates in other Operational Risk and Compliance projects that will impact DCG
  • Performs other duties as assigned.

Required Experience

  • Requires mastery level knowledge of job area typically obtained through advanced education combined with experience.
  • May have deep knowledge of project management. Experience in Agile Methodology preferred.
  • Requires 10 years minimum prior relevant experience


  • Thorough knowledge of banking operational risk management and industry practices
  • Ability to conduct, review and approve risk assessments
  • Knowledgeable in digital product offerings (online and mobile banking, online account opening and electronic funds transfer)
  • Strong written and verbal communication and inter-personal skills
  • Ability to prepare and present risk and compliance testing, remediation, business updates and high level presentations to senior management
  • Ability to liaise with Operational Risk, Compliance, Legal and Audit Departments which may include responding to any and all regulatory inquiries/examinations.
  • Must have experience and ability to interact with different teams and management levels.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Primary Location: United States-California-San FranciscoJob Type: Full-timeJob: Risk Management Reference: 051433