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Consumer & Small Business Compliance Testing Manager

Postuler REF: 049697

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.


Position Summary

Responsible for leading an effective independent and testing program for the Consumer & Small Business sector. Acts as a Level 2 Compliance Testing expert resource for consumer based regulations/laws.  Leads a team of Testing professionals in executing and effective Testing program.   Responsible for supervising a team of Testing professionals who perform and document assigned compliance testing processes related to consumer/small business regulatory obligations as well as the communication and resolution of findings and other related issues. Identifies best practices, anticipates and implements changes to the testing plans as a result of changes in the Bank’s business environment including regulatory changes. Helps to coordinate work with internal and external auditors and regulators as necessary. Analyzes the testing methodology to identify patterns and trends, and communicates with management to ensure that risks are adequately identified and addressed. Works with business units to ensure Domain controls are effective enterprise-wide.

Position Accountabilities

  • Implement and maintain an ongoing compliance independent testing program at the Bank  to assess and review compliance with consumer/small business practices, risk/controls, regulatory and internal firm policy requirements.

  • Utilize  the Compliance Risk Assessment results to contribute to key compliance activities, including but not limited to: the Annual Compliance Plan, Compliance Testing Plans, and corrective action plans to remediate noted control deficiencies, as appropriate.

  • Coordinate and work with multiple stakeholders including other Compliance Testing professionals and Domain specialty groups to promote consistent best practices, testing and sampling methodologies and standards.

  • Develop compliance testing programs/testing plans for specific business units and products based upon the risk assessment process and applicable laws, regulations and internal policies.

  • Prepare and distribute reports to senior management detailing review findings and recommendations.

  • Periodically report on significant activities conducted and planned for the upcoming period.

  • Ensure that all findings and recommendations are entered into the GRC Tool and tracked through remediation.

  • Maintains working knowledge of regulatory requirements, relative business enterprise-wide actives and consumer compliance industry practices and issues.


Education Required Education or Equivalent Experience 

  • Knowledgeable of Alphabet Regulations, Home Mortgage Disclosure Act, Fair Credit Reporting Act, Servicemembers Civil Relief Act, Flood Insurance Requirement   

  • Bachelor’s Degree required
  • Certified Internal Auditor (CIA)  


 Required Experience


  • 8 years of functional/professional experience
  • 5 years of supervisory or managerial experience
  • Alternative: Combination of education and experience (years /description) 10 + years QA/Testing experience with professional certification in lieu of 4 year degree 

Administrative/Technical Skills/ Other Information


  • Familiarity with corrective action and other control remediation process;
  • Strong writing  and comprehension skills;
  • Independent worker; ability to multi-task and work in a fast-paced environment;
  • Strong interpersonal skills for coordination/liaison functions;
  • Proficiency with Microsoft Office Products Word, Excel, PowerPoint;
  • Working knowledge of data analytics tool (i.e., ACL) preferred 
  • Ability to manage multiple compliance reviews and projects at the same time and meet timely deadlines;
  • Team player and ability to work collaboratively
  • Language skills - French and or Spanish preferred  but not required
  • Extensive experience with MS Office products including Word, Excel, Access, PowerPoint, Outlook, and Visio is required.  Access and Project experience is preferred. 


Level Supervised


  • Will supervise a team of three or more Professional Staff

Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Primary Location: United States-Nebraska-OmahaJob Type: Full-timeJob: Compliance Reference: 049697