The main function of this role is to handle and
resolve complaints informally, without the need for escalation to the CRD Senior
Complaints Specialists. This will require gaining the understanding
of the customer’s complaint, liaising with other departments to seek resolution
and communicating this to the customer, whilst
always bearing in mind the prevailing regulatory requirements, in particular
the principle of Treating Customers Fairly.
- Previous call
- Previous customer
- Sound experience
working towards call volumes and quality targets
- The ability to
- An Intermediate
level Excel and Word
- Previous experience
within a complaints handling role beneficial
- Finance or
Insurance industry experience beneficial
- GCSE’s passes A-C
or equivalent, including Maths and English
At Cardif Pinnacle we’re on a mission to keep
pets happy, healthy and safe. We want to become the leading pet healthcare service
provider by being holistic and using technology to keep our customer’s pets
safe and healthy.
We pride ourselves on providing an inclusive
working environment. Every team works collaboratively to ensure our goals our
met and we all play as hard as we work.
Our benefits are amazing including 24 days
holiday (plus your birthday!), generous pension scheme, private medical cover
plus a host of flexible benefits!
You are you, and we recognise your
individuality, offering a wide range of support and tailored working
environments to suit your personal needs.
With exciting projects on the horizon, there
hasn’t been a better time to join us.
So what are you waiting for?! Apply now!
Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of
insurance and savings products, and ultimately part of the global banking
group, BNP Paribas SA
Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Secondary EducationExperience Level: At least 1 yearSchedule: Full-time
Behavioural competency: Decision Making, Attention to detail / rigor, Organizational skills, Critical thinking, Active listening, Client focused, Ability to deliver / Results drivenTransversal competency: Analytical Ability