The Company
Nuveen Real Estate in strategic partnership with BNP Paribas Real Estate has launched a bespoke office-operating platform across its European portfolio. Nuveen Real Estate, one of the largest investment managers globally, will become the first major Landlord to implement a pan-European office-operating platform across its entire European office portfolio, worth c. €7 billion.
About Nuveen Real Estate
Nuveen Real Estate is one of the largest investment managers in the world with $133 billion of assets under management. With over 80 years of real estate investing experience and more than 600 employees located across over 25 cities throughout the United States, Europe and Asia Pacific, the platform offers unparalleled geographic reach, which is married with deep sector expertise.
About BNP Paribas Real Estate
BNP Paribas Real Estate is one of the leading international real estate providers. Offering clients a comprehensive range of services that span the entire real estate lifecycle. With 5,000 employees across 30 countries in Europe, the Middle East and Asia, BNP Paribas Real Estate supports owners, leaseholders, investors and communities. BNP Paribas Real Estate is a as part of the BNP Paribas Group, a global leader in financial services.
BNP Paribas Real Estate will be responsible for establishing and running the central operating platform, having been appointed by Nuveen to act as the ‘face of the landlord’, going far beyond traditional property management, and helping to create engaging and dynamic workplaces of the future.
The Role
Reporting to the head of experience, the role is supporting the delivery of placemaking, brand, events and occupier engagement strategies across the portfolio, whilst assisting the FM & PM teams deliver best in class occupier satisfaction.
The new office-operating platform will provide innovative and flexible solutions, tailored to each asset and occupier, to help entice workers back to the office. These could include an improved food and beverage offering, fitness and wellbeing initiatives and enhanced concierge and hospitality services, taking inspiration from the hotel sector. It will also help rollout new technologies and support Nuveen in implementing its ambitious sustainability goals at scale.
The office portfolio includes prestigious office buildings in London, such as Belgrave House, 25,500 sq. m and 70 St. Mary’s Axe 28,892 sq. m
Key Deliverables
Brand
- Deliver the application of the brand ensuring brand values and asset branding are represented for events, community relations and communication with end users
- Promote the brand and services acting as a brand guardian, ensuring all asset materials used are consist with the brand guidelines
- When appropriate, contribute to the development of the branding for the assets, using end user and operational insights
- Work in collaboration with communication and brand/events agencies and support any related PR
Management
- Nurture an environment conducive to effective teamwork, co-operation and engagement among all service partners
- Guarantor of the brand value and hospitality culture over the portfolio
- Working with the community managers and the wider team prepare and implement a community strategy that supports the brand vision for the assets
- Responsible for maximizing development & implementation of state-of-the-art user experience
- Ability to evolve within an intercultural and multi-disciplinary environment
Placemaking
- Active on-site presence across the portfolio
- Working to implement a structured calendar of events throughout the year that support the brand vision for the assets
- Oversee seamless management of the events and engagement program to the end user groups
- Seek and implement opportunities to get attendee feedback and use this feedback to inform further events
- Help produce measurement/success/KPIs/footfall tracking analysis reports
- Support the customer satisfaction survey ensuring all feedback is reviewed, prioritized, actioned and followed-up
Occupier Engagement
- Create and roll-out a specific engagement plan / strategy including end users and the wider community
- General communication tools managed or created where needed including but not limited to the occupier portal and newsletter
- Customer engagement, know your customer and act if claim is escalated
- Consideration of new, innovative engagement activities
- Facilitate regular meetings with occupiers
ESG
- Forge links and relationships between the relevant local authorities, neighbours, community groups, organisations in conjunction with the ESG team
- Ensure fully managed cultural plans are in place portfolio wide.
- Apply and deliver ESG supported community events in conjunction with the ESG team
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.
