We have an exciting opportunity for a Debt Sales Manager to join our winning team. Reporting into the Head of Collections you will work closely with both Risk and Finance teams to re-shape the business strategy for Debt Sale. You will be responsible for identifying new opportunities and optimising existing sales and revenue, ensuring strong, robust relationships with debt purchasers. You will have responsibility for the teams providing post-sales support, Collections Admin and vulnerable customers.
Your Key Responsibilities will include:
Building strong relationships with the debt purchase industry and identifying and vetting new entrants to market to boost the desire to purchase from BNP.
Managing the bidding and sale processes, ensuring that the best price and partner are obtained.
Negotiating strategic forward flow deals, facilitating tactical spot sales, and project managing to conclusion.
Creating documented audit capabilities and performing regular audits to ensure that Partners are acting compliantly at all times and that all processes are documented and appropriate.
Ensuring that post-sale support is first class, as well as support for Third Parties
Controlling resources and costs, compliance, call quality and customer conduct risks and other associated activities.
Implementing and adhering to appropriate Risk Control Systems, risk management and monitoring processes to mitigate potential risks.
To be successful for this position, you’ll need:
- Experience of the debt sale industry, either purchase or sale, preferably in the Financial Services sector
- An excellent understanding of collections regulations, including FCA and Ofcom regulations and policies
- Knowledge of litigation activity and strategies in Collections and Conduct Risk awareness
An understanding the of IVA industry and working knowledge of the IVA process
Experience of managing third party relationships in the debt purchase/collections/recoveries industry
Designing and/or conducting audits of collections/litigation activity
A strong understanding of the complete MS Office package, including advanced Microsoft Excel skills.
Highly numerate with an ability to manipulate and interpret data.
Strong communication skills and ability to tailor to audiences at all levels.
Good rapport-building skills and relationship management across all levels of business.
Primary Location: GB-ENG-SolihullJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedSchedule: Full-time
Behavioural competency: Attention to detail / rigor, Ability to collaborate / TeamworkTransversal competency: Analytical Ability