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Client Window Account Analyst

Marque BNP Paribas Personal Finance
Niveau d'expérience 1 à 2 ans
Postuler REF: CLI000690

About BNP Paribas:

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

Business Overview:

The Hispanic Latin America region is a key market for BNP Paribas. While Brazil remains the largest economy in Latin America, other major countries in the region are also significant contributors for the business and for long standing relations with clients. For example, BNP Paribas has been uninterruptedly present in Colombia for more than 40 years.


BNP Paribas has a historical footprint in the Hispanic Latin America. The Bank has been in the region since 1914 and is now present in 5 countries with nearly 2000 employees between Corporate and Institutional Banking (CIB) and International Financial Services.


CIB in Hispanic Latin America has world-class teams of roughly 200 professionals spread among Colombia, Mexico, Chile, Peru and Argentina, thus ensuring an overall coverage of BNP Paribas’ client franchise in the region. All BNP Paribas’ business lines have operations in Hispanic Latin America and are structured in such a way as to provide their clients with the best combination of specialists according to sector, product or geographic region. In the context of growing globalization, they are able to accommodate their clients thanks to their powerful regional platforms:

  • In North America (essentially New York but also other hubs such as Houston and San Francisco) and Brazil (Sao Paulo) with a number of professionals covering Latin America.
  • In the whole of Europe with major hubs such as Paris, London, Frankfurt, Madrid, etc.
  • In Asia with a broad coverage of all major economies in the region.

In Colombia, BNP Paribas has presence through 5 entities representing the Group: the Rep. Office, the Corporación Financiera and a Trust company for the Corporate and Institutional Banking pole. As for International Financing Services, an insurance company (Cardif) and a Rep Office for Asset Management Services.  BNP Paribas is the European bank with the longest uninterrupted presence in the country.


Job Purpose:

Deliver high quality service to the Regional Clients of the Global Custody Service for the New York and Madrid Branches within the scope of the Client Window Model, and support client queries for local custody services provided from Colombia to local and non-resident clients.


Duties and Responsibilities

  • Provide excellent client service, considering the specific needs of every client.

  • Ensure that our products, processes and services perform in adherence to internal procedures and controls falling in line with expectations and complying with SLA requirements.

  • Support Client Development in the onboarding of new clients from an operational stand point.

  • Within a custody context, ensure that tasks assigned are performed in line with the operative procedures. E.g. Settlement, cash, corporate action, Income payment etc.

  • Ensure the coordination and the communication with the internal operations teams aiming to provide timely and accurate responses to client queries.


  • Professional Education

  • Skills: Team Work, adaptability, proactivity, analytical skills, ability to report, service attitude.

  • English language > B2

  • Other characteristics: Attention to detail, Result-oriented, ability to prioritize.

  • Experience of at least 2 years within the financial industry.

  • Specialized Knowledge ideally on custody services.

Primary Location: CO-DC-BogotáJob Type: EstándarJob: INFORMATION TECHNOLOGYExperience Level: Al menos 2 añosSchedule: Tiempo completo Behavioural competency: Atención al detalle/ Rigor, Capacidad de organización, Capacidad de adaptación, Proactividad, Capacidad para comunicar tanto oralmente como por escrito, Capacidad para compartir/ transmitir conocimientos , Orientación a resultadosTransversal competency: Capacidad para diseñar y adaptar un proceso, Capacidad para gestionar un proyecto