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Client Reporting UK

Postuler REF: 1908GMOCM3170
   BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.

 

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

 

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

 

BNP Paribas (BNPP) is a global banking group headquartered in Paris, with its second global headquarters based  in London.

 

It was formed through the merger of Banque Nationale de Paris (BNP) and Paribas in the year 2000.

 

Corporate & Institutional Banking (CIB) is the Investment Banking arm of BNPP, with Global Markets (GM) offering a broad range of products and services to its client base.

 

The Client Integration team is part of CIB Operations, with teams in the UK, US and APAC. The team is now based in London and Lisbon, and services EMEA and works with the global teams.

 

The primary focus of the team is provide an End-to-End (E2E) client onboarding service.

 

The Client Integration team exists to provide an End-to-End (E2E) client onboarding service for EMEA Clients.

 

Within the Global Markets Client Management division of BNP Paribas CIB, the Global Client Services Reporting team’s objective is to provide our clients with a top of the range service and ensure a dedicated follow up of their products.

Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the Global Client Services Reporting Team engages all level of management internally and externally in developing operational efficiency to advance the firm to firm relationship.

Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.


 

ROLE AND RESPONSIBILITIES

Manage client queries related to Global Markets

Produce day to day services Global Markets

Ensure Operational efficiency

Maintain internal network

Achieve Client Satisfaction

Operational risk management

Key contributions:

  • Maintain and develop relationships with internal stakeholders (FO, Marketers …..)
  • Contributes to develop of systems (bring ideas re. new functionality to improve the system)
  • Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
  • Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
  • Be open minded and suggest ways to continually to streamline and improve the process

 

PROFILE

Academic background in business

Strong focus on attention to detail

Excellent analytical and problem solving skills

Fluent in English, and  proficiency in other languages (especially European) is beneficial

Experience in or knowledge of investment banking activities (is a plus)

Knowledge of capital market products (is a plus)

Good communication skills

Knowledge in Ms Office Package

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedExperience Level: Not IndicatedSchedule: Full-time Behavioural competency: Resilience, Client focusedTransversal competency: Ability to develop and leverage networks