La banque d'un monde qui change

Nous recherchons un

Client Relationship Management-E2E Coordinator

Postuler REF: CLI000699

Job Description:

Direct Responsibilities

Ensure clients receive the highest standard onboarding experience

  • Work closely with business lines to prioritize onboarding pipeline
  • Define and deliver the “Onboarding Welcome Pack”
  • Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, etc)
  • Collection of all onboarding documentation from clients
  • Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary
  • Effectively communicate the onboarding status to clients and internal stakeholders
  • Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business
  • Responsible for all regulatory onboarding requirements and internal co-ordination with credit & legal team
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

Ensure clients receive the highest standard available for recertification/account maintenance coordination

·         Facilitate and coordinate recertification/account maintenance process within bank policy and regulation

·         Identify and verify entities to be recertified with business, affirm recertify strategy and priorities

·         Manage and lead recertification/account maintenance

·         Handhold the client throughout the recertification/account maintenance exercise

·         Responsible for collecting all document from clients & SBO

  • Serve as ‘Primary Point of Contact’ to communicate and resolve any recertification/account maintenance process issues with business, clients and internal functions
  • Manage and coordinate ad-hoc / partial recertification and account review


Efficient & effective coordination with all internal teams

  • Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap Analysis, KYC Analysis, Screening, Referential, Legal and Compliance etc.
  • Oversee all internal functions and ensure teams adhere to SLAs
  • Coordinate Reverse Due Diligence requests

Maintain and report information on onboarding services and quality provided to clients

Contribute to pipeline management and status tracker

Job Requirement:


  • Minimum two years of experience in any of the following areas preferred: Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
  • General understanding of relevant legal agreements (ISDA/CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.) is a plus
  • Able to work independently and to work collaboratively across functions and regions
  • Highly motivated to enhance client experiences
  • Demonstrates strong communication skills (face-to-face, verbal, and written)
  • Able to organize, evaluate and assess information in order to make recommendations and to escalate when necessary
  • Excellent interpersonal skills
  • Self-motivated and attentive in ensuring quality 
  • Able to work under pressure and tight deadlines
  • Demonstrates effective organization and time management skills
  • Excellent analytical and problem solving skills (Project management experience is a plus)
  • Fluent in English
  • Able to suggest and implement innovative solutions to existing and future issues
  • Proficient with Microsoft Excel and PowerPoint
  • History of achievements in similar previous roles
Primary Location: CN-31-ShanghaiJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 years Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to develop and leverage networks