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Client Governance Analyst (Fixed term 12 months)

Postuler REF: C D000141

Position purpose

The purpose of the Client Governance Analyst position is to support BNP Paribas Securities Services – Australia Branch, including BNP Paribas NZ, in the achievement of its business objectives by providing support services to the Client Development team (encompassing Sales, Relationship Management, Client Service Management and Client Governance) which is responsible for the leadership of overall client and business interaction and ownership of all key client relationships.


This support enables Sales, Relationship Managers and Client Service Managers to concentrate on the ‘core’ functions of acquiring new clients for BNP Paribas and cross selling BNP Paribas products and services to existing clients as well as strategic relationship management. The Client Governance Analyst will work with the Client Development Team to maintain a strong understanding of clients current and future needs to assist in generating new revenue for BNP Paribas.


This role has responsibility for provision of client support across Client Development and all BNP Paribas clients by generation of Regular KPI Service reporting to clients with KPI data provided from multiple Operational teams, adherence to risk and control frameworks including AML/KYC and co-ordination of Credit limit requests to Head Office. Support will be primarily in the form of fixed periodic tasks, project work for the team and technical assistance on key ‘business as usual’ functions.


Key responsibilities

Production of Client KPI Reporting

  • Collation of KPI & Statistical data from across the businesses Operations to incorporate into regular client specific report cards as they relate to the client SLA’s. Generation of report cards on a monthly / quarterly basis (depending on client requirements) using MS Power Point and MS Excel (VBA / Macros & formulas) whilst adhering to agreed client SLA delivery timeframes
  • Performing first level quality control over data and commentary provided by Operations prior to delivery to Client Service Managers
  • Liaison with operational teams on a regular basis to ensure continuation of good working relationships and endeavour to find ways of making the data collation a more efficient process

Organisational Controls

  • Assist Senior Analyst in the preparation and maintenance of the Client Governance Business Impact Assessments for BCP
  • Maintenance of Governance Framework for the Client Development Team and in some instances the broader business
  • Maintenance of compliance framework for the Client Development Team and close out any Compliance remediation items
  • Assist with the follow-up and closure of Inspection Generale and internal audit recommendations
  • Assist Senior Analyst with the maintenance of procedures for the Client Governance team in required format

AML/KYC (Anti Money Laundering & Know Your Client)

  • Management of central record of client KYC information
  • Co-ordination and management of day to day client periodic KYC reviews and new client on-boarding

Maintenance of BNP Paribas System Databases

  • Regular maintenance of BNP Paribas database systems to ensure data integrity including local Static Database and CERISE – Global KYC system
  • Using internal systems to cross check client information against external sources
  • Regular correspondence with global colleagues to ensure timely updates

Credit limit & CRDS Code requests

  • Collation of client information from relevant sources to assist in the application of credit and associated credit codes for client accounts.



  • Intermediate MS Excel (VBA & Macros preferable but not essential) and other MS Office applications – Word, PowerPoint, Visio


  • Accountable – take personal responsibility, deliver against personal and team goals
  • Attention to detail – high level of accuracy and quality in work
  • Communication – effective verbal and written communication and effective interpersonal ability
  • Maturity & Judgment – demonstrates the ability to deal effectively with complex issues, learns from experience, assesses issues using relevant information and applying intuition
  • Results Focused – understands the strategic objectives of the business / team and ensures their achievement with a quality focus
  • Team Delivery – works cohesively with a team of senior professionals to define and deliver against team goals
  • Time Management – prioritises, delegates and manages workflows effectively to achieve individual and team goals


  • AML/KYC (Anti Money Laundering & Know Your Client) knowledge will be an advantage but not essential

Primary Location: AU-NSW-SydneyJob Type: Fixed TermJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Adaptability, Critical thinking, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Ability to understand, explain and support change, Ability to develop and leverage networks, Ability to develop and adapt a process , Ability to manage a projectReference: C D000141