About the job

  • BNP Paribas is a leading European bank in terms of Cash management activity. Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain. This is an activity acting for corporate clients in respect to their cash management services and products. CIB Cash management’s objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers’ satisfaction
  • EMEA CIB Cash Management Servicing organization started its transformation journey and a new model has been defined to support business ambition
  • To accompany and monitor this transformation in a stimulating environment, we are looking for Leaders to join this pan-European challenge, managing Servicing teams, accompanying the new organisation implementation, based on new skills, new processes and on a new IT set-up where digitalization is a key driver
  • As Cash Management Digital Servicing Manager your role is to guarantee the timely delivery of daily banking services for all Corporate Clients across Europe. You lead a team of analysts who ensure the efficient delivery of high quality service to clients in the management of their current accounts and Cash Management queries. You will leverage all BNP Paribas capabilities to ensure the most appropriate solutions are offered to our clients with the highest ethic and conduct standards

Your Main Activities Are

  • Manage day to day activities

    • Organize and track the activities of the team by ensuring the timely implementation of the clients' solutions and coordinating efficient responsiveness towards clients and internal stakeholders         

    • Ensure the team organization and governance are relevant by organizing regular team meetings to encourage exchange of ideas and monitor projects and initiatives

    • Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed

    • Promote “Selfcare” habits to client, as part of the digitalization initiatives

  • Develop quality of service

    • Regularly meet with local marketers/sales and coverage to understand client needs, client general context and to develop of partnership approach with them

    • Ensure and improve day-to-day operational efficiency for maintaining and improving effective client queries management

    • Initiate changes to improve productivity and quality or reduce operational risk

  • Operational risk management

    • Design, implement and maintain an optimal control framework to ensure reliability and traceability of the work done

    • Risk control: ensure all incidents are tracked and monitored on the relevant system

  • Define, implement and maintain activity metrics and reporting

    • Ensure productivity and quality control by implementing and monitoring relevant KPIs and KQIs

    • Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools

    • Build action plan to improve service based on indicator results

  • Ensure Team development

    • Define individual objectives and run appraisals on a yearly basis with a mid-year reviews

    • Contribute to Cash Management Servicing transformation to implement successfully the target model and ensure change management within the teams

    • Share skills and expertise within the Servicing environment and beyond (cross and up-skilling)

    • Support the teams in the proposal and implementation of digital solutions

Profile and Skills to Success

  • Bachelor degree in Economics, Finance or Accounting       

  • At least 7 years of experience in Banking and Financial Operations, and at least 3 years in Client Management

  • Fluency in English is required

  • Knowledge in Investment & Wholesale Banking - Cash Management & Corporate Deposits

  • Proficiency in MS Excel, MS Powerpoint and project management framing

  • Skills

    • Organisational skills  

    • Creativity & Innovation/Problem solving       

    • Communication skills - oral & written

    • Client focused         

    • Decision Making

    • Ability to set up relevant performance indicators

    • Ability to develop others & improve their skills

    • Analytical Ability

    • Ability to develop and leverage networks

About the Team

  • You will work closely with the business and Sales (Cash Management, Relationship Manager, Business Manager, Local Product offer manager, among others), products teams (Cash Management payments and collection, Liquidity management, e-banking, among others), and with Head Office                          


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 5 years

Découvrez les métiers de BNP Paribas : Gestion des opérations

Maillons indispensables au bon fonctionnement de notre Groupe, les métiers de Gestion des opérations visent à garantir la satisfaction de nos clientèles et de nos équipes au quotidien. Une activité stimulante, qui fait rimer efficacité et esprit d’équipe.

En savoir plus

Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

En savoir plus