Nous recherchons un

Cardif AV Head of Operations

Horaires Temps plein
Marque BNP Paribas Cardif
Niveau d'expérience 11 à 15 ans
Niveau d'études Niveau Bac+4/5
Postuler REF: ETO000041

Job Title : Head of Operations

Reports to (Direct) : COO

Reports to (Functional) : Regional Head of Operations

POSITION PURPOSE : 

To build out and improve the Operations department, engage and grow employees,

while leveraging and supporting other teams within Cardif Japan and the larger BNP Paribas Cardif group.

DIRECT RESPONSIBILITIES :

⁃ Lead creation of an holistic operational improvement plan aligned with Cardif Japan ambitions to improve performance
⁃ Envision improvement opportunities and solutions outside-in
⁃ Break-down plan into a steering instrument with a set of initiatives using a large set of methods and tools (e.g. process improvements, role & responsibility setting, digitization, etc)
⁃ Implementing continuous improvement process with bottom-up input from staff
⁃ Manage performance through target setting, initiatives follow-up, and review of results through an effective fact-based cadence

CONTRIBUTING RESPONSIBILITIES :

- Sound experience of managing managers within operations, with a total team size of at least 40 FTE
⁃ Communicate with transparency and respect, nurture and engage employees while delivering results
⁃ Develop and grow team capabilities, identify and coach future talents

<Screening and Interview Process>

1. CV-Screening: Hiring Manager
2. 1st Interview: Hiring Manager
3. 2nd interview: CEO
4. 3rd interview: Local Head of HR
5. 4th interview: RO COO / Regional Head of Operations


KNOWLEDGE :

- Sound knowledge and experience in Insurance operation domain

that is applicable to Cardif Japan, with 10+ years in Insurance industry.

APPLICATION OF KNOWLEDGE :

- Drive new improvement / transformation initiatives within Operations or where Operations is part of the E2E value chain
- Support teams with a robust, efficient, customer-/partner-oriented service 

PROBLEM SOLVING AND INNOVATION :

⁃ Clear thinker, with articulate presentation
⁃ Problem solving skills with ability to deep dive into detail to find solution

INTERACTION :

⁃ High energy and ambition to achieve goals
⁃ Strong communicator with broad perspectives
⁃ Natural leader and lead by example

IMPACT :

- To build out and improve the Operations department, engage and grow employees,

while leveraging and supporting other teams within Cardif Japan and the larger BNP Paribas Cardif group.

ACCOUNTABILITY :

- Team size: 50 internal HC, plus 10-15 HC through Outsourcing format

REQUIRED BEHAVIOURAL SKILLS :

・Personal Impact / Ability to influence

・Decision Making

・Critical thinking

・Ability to deliver / Results driven

REQUIRED TRANSVERSAL SKILLS :

・Ability to inspire others & generate people's commitment

OTHER SPECIFIC QUALIFICATION :

⁃ Native level Japanese, business level English required
⁃ Senior management work experience in multi-national environment

to liaise and coordinate with Regional and Head Office functions, as needed


 

Primary Location: JP-13-ShibuyaJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Master Degree or equivalent (> 4 years)Experience Level: At least 12 yearsSchedule: Full-time Reference: ETO000041