La banque d'un monde qui change

Nous recherchons un

Business Support Analyst - CIB FINANCE EMEA

Postuler REF: FRMCB0001

FRESH is the new framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market.

FRESH Business Support team, located in Madrid, Lisbon, & Mumbai, is in charge of the day-to-day communication to Finance and Risk applications users. In addition, the team is the first level of support worldwide system scope (Ticketing/Rerouting).

Main activities

  • Control integrity and data availability

  • First level of support for incident and request linked to Finance systems

  • Proactivity in the communication


  • English Advanced


  • Teamwork; Attention to Detail; Communication skills; overview of situations; Problem solving skills

  • Methodologies, Tools & Technologies

  • MS Office pack Desirable

  • SharePoint Desirable

    Area of Studies: Engineer, Technology, Finance, risk

Primary Location: ES-MD-MadridJob Type: Standard / PermanentJob: FINANCE ACCOUNTS ET MANAGEMENT CONTROLEducation Level: Not indicatedExperience Level: At least 2 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Organizational skills, Active listening, Proactivity, Ability to share / pass on knowledge, Critical thinking, Creativity & Innovation / Problem solving, Client focusedTransversal competency: Analytical Ability, Ability to anticipate business / strategic evolution, Ability to develop and adapt a process , Ability to manage a projectReference: FRMCB0001