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Business Support Analyst - CIB EMEA FINANCE HUB

Postuler REF: FRMCB0001

FRESH is the new framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market.

FRESH Business Support team, located in Madrid, Lisbon, & Mumbai, is in charge of the day-to-day communication to Finance and Risk applications users. In addition, the team is the first level of support worldwide system scope (Ticketing/Rerouting).

Main activities

  • Control integrity and data availability

  • First level of support for incident and request linked to Finance systems

  • Proactivity in the communication


  • English Advanced


  • Teamwork; Attention to Detail; Communication skills; overview of situations; Problem solving skills

  • Methodologies, Tools & Technologies

  • MS Office pack Desirable

  • SharePoint Desirable

    Area of Studies: Engineer, Technology, Finance, risk

Primary Location: ES-MD-MadridJob Type: EstándarJob: FINANCE ACCOUNTS ET MANAGEMENT CONTROLEducation Level: No indicadoExperience Level: Al menos 2 añosSchedule: Tiempo completo Behavioural competency: Capacidad para colaborar/ trabajar en equipo, Capacidad de organización, Escucha activa, Proactividad, Capacidad para compartir/ transmitir conocimientos , Pensamiento crítico, Creatividad e innovación/ Capacidad para resolver problemas, Orientación al clienteTransversal competency: Capacidad de análisis, Capacidad para anticipar las evoluciones del negocio/ estratégicas, Capacidad para diseñar y adaptar un proceso, Capacidad para gestionar un proyectoReference: FRMCB0001