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Business Process Quality and Performance Analyst

Horaires Temps plein
Marque BNP Paribas
Niveau d'expérience 3 à 5 ans
Niveau d'études Niveau Bac+4/5
Postuler REF: 1902GFS2161

BNP Paribas is a leading European bank with an international reach. It has a presence in 73 countries, with more than 192,000 employees – including more than 146,000 in Europe and over 4,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been the first foreign bank to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

BNP Paribas is recruiting for its European Finance Operations Center in Lisbon, part of the Group Finance function. Group Finance is responsible for compiling and processing accounting and financial information in order to ensure its publication and to provide Executive Management with the necessary information for the entire Group’s financial management.

Within Group Finance, Purchasing Solutions & Accounts Payable (PS&AP) department is in charge of Accounts Payable operations and expense notes management on behalf of the group's entities and businesses.


We are looking for a Business Process Quality and Performance Analyst to join PS&AP Management Office that is able to perform deeper analysis, in order to understand the evolution of KPIs and to provide clear and strait-to-the-point explanations of the fluctuations that will support quality action plans and enhance customer experience.

  • Produce quarterly data quality reports
  • Perform and present detailed analysis in order to understand the quality KPI’s evolution of the end-to-end process, interacting with departments/functional teams when needed
  • Analyse and link the information of the daily reports available to possible root causes of KPIs variation
  • Proactively identify and propose improvement opportunities in current and future processes and methodologies 
  • Propose and contribute to quality actions plans
  • Monitor and evaluate the impact of the corrective actions­
  • Produce and deliver synthetic reports using Power Point, spreadsheet or graph form, when needed
  • Produce tailor-made analyses to contribute to processes and overall performance improvement
  • Provide continuous support and consulting on data quality topics 
  • Ensure that procedures are correctly documented and timely communicated
  • Contribute to "Role & Responsibility" RaDAR program by applying quality, integrity & protection criteria on the scope of responsibility


  • Master’s degree or equivalent in Finance/Engineering/Business Management
  • 5 years of previous experience at a big-scale organization in analysis and continuous improvement projects
  • Knowledge of Accounts Payable processes or experience in a related area
  • Knowledge of BI tools
  • Ability to analyse complex sets of data and derive meaningful insights according to needs (e.g.: completeness of data, root cause analysis)
  • Knowledge in data preparation and manipulation tools (logic transformations, data queries…)
  • Agile and/or project management knowledge methodologies is a plus
  • Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Access, VBA)
  • Proficient English (Working Level), French is a strong plus 
  • Logical, structured and effective way of working
  • Team oriented and strong communication skills 
  • Good adaptation skills and resiliency 
  • Pro-active attitude with ability to work with international and cross-functional teams
  • Strong rigor capacity, precision and quality

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Master Degree or equivalent (> 4 years)Experience Level: At least 5 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Analytical Ability