About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function :

ARPC is catering to different Asian regions to process remittance transactions for various clients. India remittance team is handling back office processing on behalf of 8 branches across 2 sites Mumbai & Chennai.

Job Title:







Business Line / Function:


Reports to:



(if applicable)

Associate Level 1


Number of Direct Reports:


Directorship / Registration:


Position Purpose

    • Handle all tasks engaged in processing incoming & outgoing payments and investigations to ensure operational delivery
    • Participate in the improvement of the quality of service delivered by the CBO to the affiliated Sites
    • Participate in the mitigation of the operational risk
    • Reports functionally to the Coordinator and Processing Team Leader
    • Reports hierarchically to the Processing Team Leader



Direct Responsibilities

    • Investigate the payments under its responsibility according to management guidelines & procedures in order to ensure operational delivery:
      • Handle payments stopped for banking & technical reasons
      • Ask authorization to process a payment stopped for banking reasons (lack of funds, status of account,…) or for incorrect / incomplete instructions (paper based or electronic) to the Client Management of the concerned affiliated site
      • Chase up for reply from the Client Management of the concerned affiliated site
    • Mitigate the operational risk  to improve CBO efficiency:
      • Apply procedure in force (generic & specific procedures, SLAs, manuals of activities… Sharepoint)
      • Detect and correct errors (first level of control) and ensure systematic reporting according to procedures in force
      • Raise technical issues immediately to the hierarchy
    • Ensure and control the correct activity during the day in order to guarantee the CBO operational delivery
    • Validate if all payment instructions are executed in order to guarantee the CBO operational delivery

Contributing Responsibilities

    • Contribute to CBO image and efficiency by fulfilling their responsibilities well and on time:
      • Client Satisfaction consolidation
      • CBO positive image from Stakeholders (internal and external)
      • Improve Clients profitability
    • Increase versatility by developing skills on various products and sites to improve the quality of service

Technical & Behavioral Competencies

    • Good communication: ability to report issues, to provide help and to suggest improvements
    • Ability to identify priorities and act in client’s best interest
    • Process oriented and high level of integrity
    • Good knowledge of CBO procedures and methods
    • Good knowledge of operational risks areas
    • Tools: Payment engines and control tools


    • Sites:
    • Local   CLM/CSD/TBLO

Key Performance indicators

    • Number of errors and mistakes committed
    • Financial loss arising out of operations
    • Personal versatility ratio improvement
    • Number and % of errors performed (doer), avoid (checker).

Specific Qualifications (if required)


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork


Active listening

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop others & improve their skills

Ability to develop and adapt a process

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 1 year

Other/Specific Qualifications (if required)


Bachelors Degree

Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 1 year

Découvrez les métiers de BNP Paribas : Gestion des opérations

Maillons indispensables au bon fonctionnement de notre Groupe, les métiers de Gestion des opérations visent à garantir la satisfaction de nos clientèles et de nos équipes au quotidien. Une activité stimulante, qui fait rimer efficacité et esprit d’équipe.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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