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Assistant Manager WM Client Reference Data

Horaires Temps plein
Marque BNP Paribas Wealth Management
Niveau d'expérience 3 à 5 ans
Niveau d'études Niveau BAC+2/3
Postuler REF: WEA001650

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Business line/Function :

Wealth Management - Client Management Operations in ISPL started in 2019, provide back office services for BNP WM Singapore and Hong Kong. Processes include Client Reference Data and Reporting (since September 2019)    

Job Title:

Assistant Manager

Corresponds to level 2 Controller / Checker

Date:

29th November 2021

Department:

Client Mangement Operations

Location:

BNP Paribas India Solutions Private Limited (ISPL),Mumbai

Business Line / Function:

Wealth Management

Reports to:

(Direct)

Head Client On-Boarding Data Maintenance / Support Team

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Client On-Boarding team’s goal, is to ensure a global and consistent “first service” is rendered to the clients. Ensure practices are adhered to bank’s standard procedures and guidelines with an emphasis in the area of compliance. Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.


 

Responsibilities

Direct Responsibilities

  • Support the execution of controls and tasks required in the Client Onboarding – Data Maintenance and Banking Services process, ensuring that client documentation, data capture activities and banking services accorded meet the Bank's policies, standards, and applicable local legal and regulatory requirements
  • Work closely with internal customers to provide support to on-boarding of clients to the Bank.
  • Maintain sound work processes and integrity of client data.
  • Uphold the highest standards of control.
  • Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.
  • Maintain workflows in accordance with site specific (SG/HK) requirements and ensure they are understood.
  • Controls are in place with regards to safe custody of account documentation, potential operations risks associated with user’s requests to access database of sensitive client data, signatures and document images.
  • Verify controls in place with regards to safe custody of account documentation; potential operation risks associated with users’ requests to access database of sensitive client data, signatures and document images.
  • Administer request from internal regulators, internal stakeholders with respect to audit review.
  • Provide feedback and escalate issues to the appropriate functions and management.
  • Drive delivery of training requirements and conduct training on data maintenance, banking services processes as required.
  • Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
  • Comply with regulatory requirements and internal guideline.
  • Contribute to the reporting of all incidents according to the Incident Management System
  • Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls
  • Escalation to management and/or Permanent Control (or Compliance as appropriate) upon issue being identified

Contributing Responsibilities

  • Understand the principles and be familiar with Client databases’ requirements individuals/Corporates/Holding Companies/Trust Accounts.
  • Essential knowledge and experience in Client Data Management experience.
  • Must possess strong fundamental and technical skills, awareness of operational risk.
  • Competent in MS Office tools, particularly MS Excel.

Technical & Behavioral Competencies

  • Ensure Integrity of Creation and Maintenance of Client Data and meeting SLA & KPI.
  • Manage processes of closure of accounts.
  • Link clients to banking service tools (eg Direct access to advisory desks,dormant,deceased accounts, Blocking / Unblocking of accounts , etc) as requested as part of support handling.
  • Ensure all clients documents/files are stored securely whether electronically, through Image scanning or in paper format.
  • Support internal customers’ queries related to clients’ data/profiles to facilitate processes.
  • Prepare regular reports for Management review (daily/weekly/monthly/quarterly/periodic statistics)
  • To assume the responsibility of a level 2 checker.
  • Ensure timely processing of static data inputs request.
  • Appropriate and confidential handling of client data and information.
  • Provide Regional Support following SG and HK time and public holidays.
  • Work within a team – with an adaptable flexible approach, coordinate with team members and internal customers to resolve complex cases and address issues in a timely manner.
  • Be open to change and support the vision of working in a fully transversal operation.
  • Ability to share information and eventually train new team members.
  • Abide with operational risk procedures and escalate incidents to Management where necessary.
  • Contribute to the implementation and controls for daily processes and assist with the update of procedures.
  • Report and escalate concerns / issues to Manager when required.
  • Liaise regularly with the following internal groups to ensure a smooth support process: WM COB SG/HK , Compliance, Legal , FO team, Client on-boarding and due diligence team in Singapore / Hong Kong or other support team within WMHK/WMSG that have any involvement in the Client On-boarding process.
  • Essential knowledge and experience in Client Data Management experience.
  • Excellent communication and interpersonal skills. Fluent in English (spoken and written)
  • Should process strong fundamental and technical skills, awareness of operational risk.
  • Excellent PC skills, especially in Excel.
  • Understanding of Compliance and Regulatory influences within the Client Onboarding process.
  • Demonstrate strong analytical and risk sense.
  • Able to work under pressure and exhibits strong problem solving skills.
  • Understanding the importance of data integrity.
  • Team player, Independent, positive attitude and attention to details.

Specific Qualifications (if required)

  • Minimum 3 years of relevant working experience.
  • Bachelor’s level degree or professional qualification.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven

Attention to detail / rigor

Client focused

Adaptability

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to develop others & improve their skills

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

               
  • Maximum 3 years of relevant working experience.
  • Bachelor’s level degree or professional qualification.
Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Reference: WEA001650