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Assistant Manager / Manager - Delivery Support

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Mise à jour le 01.05.2024

Job Description

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion:

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

GPCO (Global Payments & Cash Operations) Team is a cash management-processing center, operating from Mumbai and Chennai. The team supports a full range of payment services (Domestic and International products) across APAC & EMEA regions

Business Line / Function


Reports to




(if applicable)

Senior Associate



Number of Direct Reports


Directorship / Registration

Position Purpose

To provide adequate support to oeprations team of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of Operations Objectives of BNPPISPL for all the sites handled


Direct Responsibilities

MIS / Reporting:

v  Prepare and distribute daily, weekly and monthly management reports in accurate and timely manner.

v  Coordination among the different department for sharing important information

v  Ability to conduct additional research and analysis of data to gain business insights, overall trends and customer behaviours

v  Where necessary, carry out additional research based on the requirements

v  Ability to work on data and generate various types of reports/ad-hoc reports

v  Ability to interpret and present the information by performing various data analysis

v  Candidate must have understanding of operational process, logical thinking

IT Support:

v  Coordination with Technical Leads, other support teams, Service providers for timely resolution of IT issues raised by OPS team

v  Understand issues from various ops team and route IT trouble tickets to the appropriate IT team and follow up until closure

v  To ensure weekly IT goverance with various support team and track action

v  Lead Interaction with various stakeholders – users, managers and IT

Complinace / Audit  / Control:

v  Ensure timely completion of audits requirements

v  Review SAP access rights and ensure alignement with skill matrix

v  Ensure Timely reporting and remediation of critical access

v  Review of control execution for the Key Controls related to payments and report all deviations in timely manner


v  Delivering the tasks assigned within timelines, support business with innovation, and work on automation ideas to enhance the existing reporting mechanism

v  Work closely with SMEs and process owners to identify automation solution

v  Cost reduction Initiatives through value addition, automation, projects etc.

v  Translate business requirements into specifications that will be used to implement the required reports and dashboards, created from potentially multiple data sources

v  Would be working across business lines, conferring with managers and executives to gather requirements and specifications while developing enhanced data and reporting tools.

v  Will work directly with Reporting Manager to gain a better sense of the current shortcomings in reporting technology and devise solutions to enhance reporting and data management.

v  Able to resolve issue encounter in the exisiting macros

Technical and Behavioral Competencies required


  • Good to have exposure to BI & Data analytics
  • Good overview on Statistics and its graphical representation
  • MS Access and VBA Macro coding are added advantage
  • Proficient with MS Office Applications like Excel, Access, etc. and being able to design reports and tools with VBA macros.
  • Familarity with Computer applications, MS Office, Business Objects etc
  • Familarity with Back Office Operations, Processes and systems.
  • Knowledge on various regulations connected with Banking Operations.
  • Operational Risk awareness
  • Knowledge on Banking Law & Practice
  • Product Knowledge on Cash Management
  • Faimilar with Powerpoint


  • Communications Skills
  • Networking & Logistics Management
  • Interpersonal & Team Building Skills
  • Results Driven
  • Taking Initiative and Risk Management Skills
  • Client Focus and Decision Making Skills
  • Good analytical and problem solving skills.

Experience and Qualifications required

Experience:   At least 3 years in MIS Reporting’s

Qualification: Bachelor Degree and /or Master Degree

 Bachelor degree or equivalent.

Découvrez les métiers de BNP Paribas : Gestion des opérations

Maillons indispensables au bon fonctionnement de notre Groupe, les métiers de Gestion des opérations visent à garantir la satisfaction de nos clientèles et de nos équipes au quotidien. Une activité stimulante, qui fait rimer efficacité et esprit d’équipe.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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