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Assistant Manager - ISPL OPC - Client Management

Temps plein
BNP Paribas
Niveau d'expérience
6 à 10 ans
Niveau d'études
Niveau BAC+2/3

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

The OPC is a key component of the first line of defence as regards the management of operational risks

and permanent controls of the Operating entity.

The OPC operates and/or coordinates the entity’s Operational and Permanent Control framework related

to all operational risks front-to-back and end-to-end, including Fraud, Third Party, Conduct, Compliance,

Regulatory, ICT risks, and others risks in collaboration with other specialized independent control

functions and in compliance with internal policies, procedures and guidelines issued by independent

control functions as well as with external regulatory and supervisory requirements.

Job Title:

Assistant Manager 


6th September 2021


ISPL CIB ITO Conduct & Controls


Mumbai ISPL (Infinity IT Park)

Business Line / Function:

Client Management OPC

Reports to:


Supriya Chamadia


(if applicable)



Number of Direct Reports:


Directorship / Registration:


Position Purpose

Operating entities organize their Operational Risk Management and their Permanent Control framework on a risk based approach. The intensity of the framework and its governance should be commensurate to the materiality of the entity and its operational risk exposure.

In order to achieve this, designated Operational Permanent Controllers manage and drive the operational risks and permanent controls as required under the Group internal control and operational risk management framework.


Direct Responsibilities

• Ensure effective execution of controls for the existing Client Management operational activities and enhancing the coverage and depth of the same.
• Operate operational risk management qualitative and quantitative processes and templates/ tools to achieve defined objectives to provide value to the business including key risk indicators, operational loss/incident assessment, and operational risk dashboards

• Define and regularly update the entity’s control plan according to the outcome of the risk assessment, regulations, and other risk events.
• Advise status of the control environment. Use findings of control deficiencies to drive risk management and process & control improvement.
• Ensure effective and timely analysis of errors and incidents and implementation of corrective and preventive actions
• Ensure timely closure of findings/recommendations by internal control / regulatory bodies.

• Ensure that the procedures designed by the businesses and functions within the Operating Entity are identified, updated, properly stored and communicated to the relevant stakeholders
• Coordinate with offshore and onshore stakeholders for control results.

Contributing Responsibilities

• Ensure appropriate training and awareness on Operational Risks are provided to Level 1 employees.

• Coordinate and provide support to the driving of committees that ensure continuous adherence of the OE to policies, by reviewing Control Results, Key Performance Indicators and ensuring escalation of any potential gaps in the process.

Technical & Behavioral Competencies


• University Graduate / Post Graduate / MBA with minimum 5 years of experience in Banking/Financial Industry with atleast 2 year experience in KYC Due Diligence, Client Referential Data Management.

• Good knowledge of MS Office tools (Excel, Word, PowerPoint).


•    Ability to grasp knowledge and demonstrates good application skills

•    Attention to detail

•    Ability to own tasks with limited supervision

•    Fluent oral and written communication.

•    Good comprehension, presentation and interpersonal skills.

•    Analytical approach towards problem solving and control mindset.

•    Coordination and multi-tasking skill

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop and leverage networks

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 5 years

Découvrez les métiers de BNP Paribas : Audit, Conformité, Risques et Juridique

Le paysage réglementaire de notre secteur évolue rapidement et nous nous devons d’être irréprochables ! Pour exercer un métier à fortes responsabilités et prendre part à des décisions stratégiques pour le bon fonctionnement de BNP Paribas, découvrez les opportunités offertes dans les métiers de l’audit, de la conformité, des risques et du juridique.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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