La banque d'un monde qui change

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Application Support Engineer

Marque Bank of the West
Niveau d'expérience 6 à 10 ans
Niveau d'études Niveau BAC+2/3
Postuler REF: 052034

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Contributes to the implementation and post-implementation support of software solutions to business and technology needs. Reviews system requirements and business processes; tests, debugs and implements software solutions. Works independently in a fast paced environment on moderately complex issues.

Essential Job Functions

  • Provides software support or technical support services.
  • Performs daily health checks related to server administration manually or by writing automated scripts or utilizing monitoring tools.
  • Builds new servers and configures required services and applications per user needs.
  • Performs application deployment activities in production related to IIS hosted web applications.
  • Performs vulnerability remediation activities in Windows environment for both OS and application vulnerabilities.
  • Conducts a wide range of moderately complex technical analysis to ensure that software meets or exceeds specified standards and end-user requirements.
  • Reviews system requirements and business processes; debugs and implements software solutions. Makes recommendations on process improvements.
  • Determines software support requirements.
  • Reviews software policies, standards and procedures and make recommendations for change.
  • Leads users in the planning of user acceptance testing, alpha and beta testing.
  • Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow.
  • Manages environments, Implement/deploy software upgrades to various environments and supports post implementation.

Other Job Duties

  • Defines and documents software installation and configuration processes.
  • Coordinates and communicates applications support activities with key stakeholders.
  • Reviews platform requirements and coordinates with vendors and other IT groups in building/maintaining hardware, 3rd party software, patches and network related components to comply with IT standards and procedures.
  • Performs other duties as assigned.



Required Experience

  • Requires 7 years minimum prior relevant experience.
  • Windows 2012/2016 server environment, with experience segregating development, test, staging and production environment
  • DNS and networking fundamentals including diagnostics with Windows tools
  • Understanding of disk portioning, system imaging and system cloning
  • Experience with VMware, physical to virtual migration and cloud adoption is a plus
  • Powershell scripting and automation
  • Windows patching and knowledge of SCCM is a plus
  • Familiar with Agile methodology

  • Bachelor's Degree

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-Arizona-TempeJob Type: Full-timeJob: Technology Reference: 052034