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Application and production support

Mise à jour le 20.04.2024

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

FRESH IT Production Support which is part of Corporate and Institutional Banking business line .

It cover Functional production support on BNPP core banking application for APAC/Europe/NAR/EMEA regions

Job Title:

Application Production Support

Date:

12/04/2024

Department:

ITGP FRESH

Location:

ITGP FRESH

Business Line / Function:

ITG FRESH Production Support Team Lead

Reports to:

(Direct)

Manager

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Team member to help team in providing good quality support and to improve system with day to day efforts in optimization and automation. Quick resolutions when system are not Green and contribution towards project tasks when production is stable. Monitor the systems through different monitoring tools (Geneos), ensure batch failures with known errors are resolved timely. Unknown errors are raised to L2 team for deeper investigation. Maintain Documentation around known issues and highlight gaps. Highlight the need of automation to make things efficient. The candidate should be hands on and be able to lead a team of 4-5 team members.

Responsibilities

Direct Responsibilities

1     Provide first class support to all users of the application system in a timely and efficient manner.

2     Liaise with the developers to communicate issues raised by the business

3     Communicating with the global team to resolve issues.

4     Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.

5     Build a working knowledge of the systems and business area in order to provide a high level of support.

6     Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.

7     Track issues effectively using ITIL approved methodology ﴾incidents, changes, requests and problems﴿.

8     The systems which team supports are classified as Tier 1 ﴾business critical﴿ which requires a very flexible approach to work as we have to support the systems as well as undertake project work.

9     Ability to work within tight deadlines

10   Ability to work independently and as part of a team.

11   Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user.

12   Monitoring alerts and coordinating with DEV team support team and users for further action.

13   Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor

14   Ability and willingness to rotate in various shifts during weekdays and flexible with on call support requirement.

15   Ability and willingness to work on weekends on demand basis as per the shift roster

16   Good communication (written & verbal English) skills

17   Nice to have function knowledge or ready to work on function issues.

18   Ability to lead a team of 4-5 team members.

Contributing Responsibilities

19   REPORTING SUPPORT

      Produce reports from Service Now/infrastructure tools for performance statistics

20   PRODUCTION

     Act as functional first line support and Perform first level of investigation for incidents   and requests raised from user.

21   SUPPORT

First line of support between end users and DEV team.

22   MONITORING.

     Monitoring daily production batches, alerts and notification, daily health check of system.

Technical & Behavioral Competencies

1     Experience with Enterprise Data Integration solutions

2     Experience in working in Onsite-Offshore environment

3    Experience in Database SQL, Unix, ITIL. Knowledge on Geneos ( optional ), C++ ( optional )

Specific Qualifications (if required)

Bachelor Degree or equivalent

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Critical thinking

Adaptability

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Choose an item.

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)


NA

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Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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