About the job

  • Participate in activities or projects relating to business development
  • Respect the norms and standards of BNP Paribas Securities Services
  • Perform tasks and/or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives

Your Main Activities Are

  • Management of the activity
    • Detect and analyze errors or discrepancies and/or escalate them
    • Identify and advise on any exceptional or irregular situations, and put in place corrective measures in line with management validation
    • Manage email inboxes, phone calls and follow-up of requests
    • Manage internal systems by monitoring and following up on issues
    • Investigate and explore information by analyzing the internal system information
    • Extract the relevant information from the system and perform the reconciliation
    • Draw up and deliver client presentations (when applicable)
    • Verify documentation received and forward to relevant processing team (when applicable)
    • Follow up on set-ups and fill the corresponding files/systems with relevant data
  • Controls and procedures
    • Confirm that the checklist tasks are done and updated in accordance with the client's specificities
    • Review the internal procedures database and market updates
    • Prepare and update procedures related to the activity in line with management validation
    • Process the first level control of documentation
  • Ensure client satisfaction
    • Ensure that clients' queries (internal and external) are dealt with in a timely and adequate manner
    • Provide all the information needed to inform clients and answer clients' queries
    • Provide information about investment markets and their procedures in relation to the services offered, and provide regular information to the client
    • Send reports to clients in accordance with their specificities and requests
    • Ensure an uplifting service to clients at a desired level
  • Reports and KPIs (when applicable/requested)
    • Extract reports
    • Gather information and figures from the different operations and procedures, and report them to support the decision process (Wolferine)
    • Set out statistics from the activity
  • Projects
    • Participate in activities or projects upon business needs/management requests
    • Respect the norms and standards of BNP Paribas Securities Services
    • Perform tasks and/or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives

Profile and Skills to Success

  • Fluent English (mandatory);
  • Office: Word, Excel, PowerPoint
  • Business knowledge
  • Communication and influence
  • Customer service orientation/ client focus
  • Focus on results through excellence
  • Innovation
  • Positive attitude
  • Organizational commitment
  • Accuracy
  • Analytical thinking
  • Team work / cooperation

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location
Job Type
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
Not Indicated

Découvrez les métiers de BNP Paribas : Gestion des opérations

Maillons indispensables au bon fonctionnement de notre Groupe, les métiers de Gestion des opérations visent à garantir la satisfaction de nos clientèles et de nos équipes au quotidien. Une activité stimulante, qui fait rimer efficacité et esprit d’équipe.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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