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Transaction Banking APAC - E2E Onboarding Coordinator

Type de contrat

Standard / Permanent

Localisation

Hong Kong S.A.R.

Country

Hong Kong

Métier / fonction

SALES DEVELOPMENT

Postuler REF: TB 000013

Position Purpose

 

The E2E Onboarding Coordinator is a newly created position with a primary focus to oversee the client onboarding journey, act as the point of contact for any onboarding related matters, and to coordinate all internal processes with involved teams and departments.

 

E2E Onboarding Coordinator Objectives:

  • Orchestrate the full client onboarding process, including the deployment and monitoring of each internal teams' SLA
  • Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed timeframe
  • Act as the point of contact for client on all onboarding related matters (such as, document collection, client queries, account set up, and pre/post trade issue resolution)
  • Act as a correspondent between the client, business, and internal functions

 

Responsibilities

 

Direct Responsibilities

 

Ensure clients receive the highest standard onboarding experience  

  • Attain 5Qs (Client Entity, Product Type, Origin of Incorporation, Country of Business, BNPP Legal Entity) and identify onboarding specification
  • Work closely with business lines to prioritize onboarding pipeline
  • Define and deliver the "Onboarding Welcome Pack"
  • Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, Credit, product enablement requirements, etc)
  • Collection of all  onboarding documentation from clients
  • Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary
  • Effectively communicate the onboarding status to clients and internal stakeholders
  • Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business
  • Responsible for all regulatory onboarding requirements (EMIR, CFTC protocol, TR consent, LEI, etc), master agreements (ISDA, MCA) & side letter negotiations, and internal co-ordination with credit & legal team
  • Coordinate all operations/connectivity setup (i.e MarkitWare, CTM, SSI, e platform etc)
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

Efficient & effective coordination with all internal teams

  • Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap Analysis, KYC Analysis, Screening, Referential, Legal, Credit, Electronic Platform support, etc
  • Oversee all internal functions and ensure teams adhere to SLAs
  • Coordinate Reverse Due Diligence requests

Maintain and report information on onboarding services and quality provided to clients

  • Contribute to pipeline management and status tracker

Contributing Responsibilities

  • Contribute to the Permanent Control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding process

 

 

 


Technical and Behavioural Competencies / Specific Qualifications

  •  Minimum two years of experience in any of the following areas preferred: Client Onboarding, KYC/AML new account onboarding, Recertification/QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
  • General understanding of relevant legal agreement (ISDA/CSA, GMRA, MSFTA, Side Letters, NDA's, ETSA, Options Agreements etc) is a plus
  • Able to work independently and to work collaboratively across functions and regions
  • Highly motivated to enhance client experiences
  • Demonstrates strong communication skills (face-to-face, verbal and written)
  • Able to organize, evaluate and assess information in order to make recommendations and to escalate when necessary
  • Excellent interpersonal skills
  • Self-motivated and attentive in ensuring quality
  • Able to work under pressure and tight deadlines
  • Demonstrates effective organization and time management skills
  • Excellent analytical and problem solving skills (Project management experience is a plus)
  • Fluent in English (Chinese Mandarin, French or any other Asian language is a plus)
  • Able to suggest and implement innovative solutions to existing and future issues
  • Proficient with Microsoft Excel and PowerPoint
  • History of achievements in similar previous roles
Primary Location: Hong Kong S.A.R. Job Type: Standard / Permanent Job: SALES DEVELOPMENT Education Level: Bachelor Degree or equivalent (3 years) Experience Level: At least 2 years Schedule: Full-time
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