Standard / Permanent
CUSTOMER RELATIONSHIP MANAGEMENT
BNP Paribas is a leading European bank with an international reach. It has a presence in 73 countries, with more than 192,000 employees – including more than 146,000 in Europe and over 4,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
Within the European Corporate Hub, we are looking for a Relationship Officer to manage the Bank’s relationship with German subsidiaries of the group’s international corporate clients in an innovative, digital and industrial way. International clients are at the core of BNP Paribas strategy and the team will be key in providing these clients with an harmonized and best-in-class services in Germany.
ROLE AND RESPONSIBILITIES
The Relationship Officer is responsible for a high service quality to the clients. Supported by several a teams, the Relationship Officer adds value to the client by coordinating and leveraging several internal stakeholders. Therefore, managing relationships with clients and with other areas of BNP Paribas is key for a Relationship Officer to succeed. Part of the Germany Coverage Team, the RO reports to the Head of European Corporate Hub in Lisbon.
More precisely, the Relationship Officer is responsible for:
- Ensuring that the business carried out in Germany is performed in alignment with the group’s «One Bank» strategy. Act in a product neutral manner in the best interest of the clients and of the BNP Paribas group globally
- Ensuring that compliance rules (account monitoring on anti-money laundering (AML) and Terrorism Financing risks (CFT) and all BNPP regulations for client intake and client servicing are observed, as well as any local country regulations with respect to the client you’re dealing with. The Relationship Officer is end responsible for the application of the Know Your Customer (KYC) procedures within Germany
- Participating in the credit process and follow-up on credit decisions
- Servicing clients in a digital manner.
As a Relationship Officer you will be part of an exciting new platform. Playing an active role in the development of the team, sharing knowledge and having a teamwork mind-set are required. Understanding of economic business principles and processes are a plus.
- Fluent in German and English, speaking French is a plus
- University degree, preferably in Finance or Business Administration
- 1-2 years experience in a commercial role or start-up project
- Team player
- Ability to cooperate in an international network
- Sense of responsiveness and quality of service
- Appetite for digital solutions
- Flexibility to participate in this start-up project
- Microsoft Office (Excel, One Note, Outlook, Powerpoint, among others)
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.