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Reconciliation SSC APS-Support Analyst

Type de contrat

Standard / Permanent

Localisation

IN-MH-Mumbai

Métier / fonction

INFORMATION TECHNOLOGY

Réference

REC000071

Key Responsibilities :

    In charge of the user issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)

    End user functional support

    Analyze and fix issues raised by clients (Operations/Finance)

    Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape

    Monitor End to End execution

    Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests &  production incidents)

    Log Issues and Resolution processes.

 

Soft Skills/Experience required:

    Must be able to work closely with end users and developers

    Expected to work in night shift from 10 pm to 6 am IST on rotational basis.

    Effective Communication, Rigour, Method, Autonomy, Patience.

    Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

 

Experience- 2+ years' experience in functional/technical support activities

Educational Qualifications: B.E / B. tech or equivalent

             Preferred Certifications / Affiliations:

-              Certifications from NSE/BSE/AIMR/CFA Institute/Others

-              ITIL Certifications

 

Primary Skills:

•             Knowledge of Intellimatch 8.1 or 9.1 R2

 

•             SQL (requests (insert, update, delete),  joins, stored procedures, indexes)                                                                                                        

•             Knowledge of software development lifecycle (SDLC) activities              

 

 

Secondary Skills:

    Knowledge on any ETL tool

    Knowledge on Unix commands

    MQSeries

    Prism

    Tools: JIRA, Service Now.            

    ITIL