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Organization Control & Services: Organization & Control Officer (SLA / Outsourcing)

Type de contrat

Standard / Permanent



Métier / fonction




Position Purpose
To cover all topics pertaining to Service Level Agreement & Outsourcing.
Key Responsibilities
By order of priority:
Support O&C team activities:
Support and managing the Service Level Agreement and ensure compliance of  in/outsourcing guidelines and regulations for BNP entities
These includes :
  • Developing, managing and administering service management best practices.
  • To supervise the SLA / OLA and outsourcing activities in SEA
  • Coordinate with other entities within Singapore.
  • Manages the outsourcing services & risk
  • Coordinates with the end users and service providers for any new SLA / OLA
  • Understands the service components and provides input in service attributes such as KPI, RTO, security, compliance, etc.
  • Carry out the annual outsourcing review and recertification
  • Coordinate and organize the Territory Outsourcing Review Management Committee meeting
  • Works with Compliance, Legal and Business Information Security to identify and prioritize service improvement
  • To maintain the SLA/OLA register and review the KPIs of both internal & external services providers
  • Ensures compliance with MAS Outsourcing guidelines and notices
Support Operations Control and Project as and when required

Competencies (Technical / Behavioral)
Technical :
  • Proficiency in MS Pack Office [Excel, Visio, PowerPoint]
  • Operational backgrounds in Banking [Back Office, Finance, Transversal, etc.]
  • Familiarity with Project management documentation [Process maps, Gantt chart, Procedure]

Behavioral :

  • Proactivity [Capacity to take initiative]
  • Excellent Communication skills [Don't hesitate to pick up the phone or meeting the stakeholders in face to face, etc.]
  • Capacity to work in a stressful environment
  • Strong ability to multi-task
  • Good team player

Specific Qualifications Required

  • Previous experience in Banking environment required