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Investment Reporting & Performance Service Delivery Manager

Type de contrat

Standard / Permanent




United Kingdom

Métier / fonction


Postuler REF: IRP000396
BNP Paribas Securities Services is a multi-asset servicing specialist with local expertise in 36 markets around the world and a global reach covering 95 markets.  This extensive network enables us to provide our institutional investor clients with the connectivity and local knowledge they need to navigate change in a fast-moving world.
As of 31 December 2016, BNP Paribas Securities Services had USD 9,070 trillion in assets under custody, USD 2,067 trillion in assets under administration, 10,166 funds administered and over 10,080 employees.
Position Details
  • Take day to day management oversight responsibility for the delivery of Investment Reporting & Performance services to our flagship Insurance client
  • Act as a key intermediary between the client, our offshore operations hubs in Chennai, and the local client facing management team in London
  • Use your technical appreciation of performance and risk reporting to add value to the client experience, addressing support queries and manage the day to day relationship on these subjects
  • Help ensure strong process and procedures are in place to deliver services, achieving KPIs and keeping operational risk to a minimum
  • Act as an advocate for your client’s needs whilst ensuring the interests on BNP Paribas are protected
  • Working to deliver service to our clients accurately and on time, thus reinforcing and building client relationship, leading to new business opportunities
  • Working to ensure operational risk is captured and addressed, securing our functional capabilities



Key Responsibilities


Service Delivery

  • Act as the main London based client relationship contact on performance, attribution, ex-ante risk, investment reporting and Solvency II for a key client
  • Oversee all client related production based in Chennai and London
  • Act as the lead contact and escalation point in the event of urgent or unresolved queries
  • Meet regularly with the client to ensure the service delivery is of a high standard
  • Take management oversight responsibility for methodology changes (hierarchies, asset mappings, corporate action treatments) and operating model changes. Communicate policy to local and Chennai based analysts and manage dialogue with the client
  • Take overall responsibility for the quality and accuracy of services delivered tracking via agreed KPIs
  • Work alongside other IRP service managers to ensure effective transversal coverage is on place across all clients


Change Management

  • Ensure there are initiatives in place to constantly monitor and review processes, measure risk, effectiveness of controls and improve productivity and profitability
  • Define and agree methodologies and operating model changes for your clients, and ensure their effective implementation across all portfolio types.
  • Help assess and understand all incoming change controls and work with the Client Projects and Integration to prioritise and implement
  • Define internal improvement initiatives, presenting proposals for sign off by the Head of IRP UK and the Head of IRP Client Service delivery. Take an active role in the implementation of process changes


Relationship Management & Development

  • Work at a management level to create develop the client relationship in relation to Investment Reporting & Performance services, building the revenue base and growing the overall client profitability
  • Connect with global / local relationship managers and Head of IRP UK to define and deliver strategic roadmaps for each of your clients
  • Maintain Service Level Agreements and KPIs definition in partnership with your clients
  • Participate in client relationship meetings as directed


Transversal Working

  • In addition to the above, you will also be required to engage transversally across other IRP UK clients as requested. This it to achieve the following: -
    • Ensure a consistency of approach across our business
    • To leverage process and services developments across the client base
    • Ensure that an effective collaborative work ethic is achieved across the department
    • Share in the challenges presented to us by a multi-client service model



Management Responsibilities


Overall number of staff responsible for: 9 Chennai / 3 London


  • Management oversight of offshore team and small team in London
  • Service delivery of the service to a key client, covering Performance, Ex-Ante Risk, and Reporting
  • Strategic evolution of a key client


Skills Required:




Considerable experience working in performance measurement and/or client reporting function:

  • Good practical understanding on market data such indices, analytics, and standard classification structures
  • Good practical understanding of core performance and attribution methodologies
  • Understanding of ex-ante risk statistics such as daily VaR. Understand Monte Carlo and Parametric methods, back testing and stress testing. Understand ex-post risk statistics such as tracking errors, sharpe ratios, alpha, beta, volatility etc.
  • Practical experience using performance / attribution / risk calculation & reporting systems
  • Practical understanding of Client Investment Reporting such as, portfolio structure reporting and Solvency II tripartite templates; understanding of SCR calculations a significant plus
  • Strong Operational Risk awareness


Project Management / Business Analyst skills: -

  • Practical experience helping to plan the on boarding of new activity into a production process
  • Proven track record building strong connections with new and existing clients
  • Ability to exercise good judgment in commitments made in response to client needs whilst balancing with the commercial and operational needs of the bank


Technical skills required for the role:



  • Excel, Powerpoint, Word



  • VBA, SQL, C++, BiSAM One, APT


Qualifications required for the role:



  • IAQ, IMC or CFA qualification



  • MA / MSc, CIPM, FRM



Equal Opportunities


BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.



As an employee with BNP Paribas Securities Services, we want to make sure that you are rewarded for your commitment. As such, you will be entitled to our award winning benefits package which includes a generous holiday allowance of at least 34 days (including bank holidays), a noncontributory pension of 8.5%, private healthcare and GP service all as standard, along with a number of personal insurances such as income protection, life assurance and personal accident insurance. We believe in ensuring all our employees have a positive work life balance and so in addition to the core benefits you will also have access  to a variety of flexible lifestyle benefits including dental cover, childcare vouchers, cycle to work schemes, season ticket loans and reduced cinema and gym membership to name a few.




Location: London

Salary: Competitive

Opening Date: 17/09/18

Closing Date: 15/10/18


Primary Location: GB-ENG-London Job Type: Standard / Permanent Job: FINANCIAL AND TECHNICAL EXPERTISE Education Level: Not indicated Schedule: Full-time
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