La banque d'un monde qui change

Facilities Administrator

Type de contrat

Standard / Permanent



Métier / fonction




The role

Responsible for the delivery of a wide range of administrative support activities.

Key deliverables

  • Provide best in class customer service to internal and external customer base
  • Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
  • Prepare data for inclusion in management reports
  • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
  • Complete administrative tasks as required to include use of systems, filing, inventory management etc


  • May have cost control responsibilities
  • Has an awareness of wider team or department budget
Clients and Business Development
  • Is courteous and responsive to clients (internal and external)
  • Works within clearly defined, well established processes under regular supervision
  • Consults more experienced colleagues on more difficult or novel situations 


  • Active team player
  • Shares information with colleagues and others through team meetings, databases, filing systems, etc
  • May manage a small team of administrative employees
  • Shares expertise with colleagues
  • Proactively communicates to colleagues and others
Systems and Process
  • Solves problems by following well-defined processes and precedents
  • Authority limited to prioritisation of daily tasks and decisions made according to clear process
  • Is conscious of and takes steps to protect the interests of BNP Paribas Real Estate, employees and reputation
  • May contribute to BNP Paribas Real Estate projects

Person specification

  • Ideally will have previous experience in a similar role
  • Good health and safety and environmental knowledge would be preferred
  • Basic mechanical and electrical services knowledge would be preferred
  • Excellent English language skills – both written and spoken
  • IT literate – MS Office at intermediate level
  • Tenacity
  • Planning and organising
  • Commercially astute
  • Delivers innovative solutions
  • Sound decision maker
  • Creative thinker
  • Pursues excellence
  • Motivated and driven
  • Future orientated
  • Responsiveness to colleagues
  • Responsiveness to clients
  • Responsiveness to markets and  opportunities
  • Builds teams
  • Develops individuals
  • Works with colleagues
  • Proactive to change

Technical Competencies

  • Understanding the service culture
  • Delivering a customer-focused culture
  • Assessing customer requirements and satisfaction levels
  • Customer relationship management
  • Managing property costs
  • Fabric maintenance programmes and strategies
  • Building services and their effect on building use