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CX Program Co-ordinator

Type de contrat

Standard / Permanent



Métier / fonction




The CX Program Manager will be responsible for delivering the Client Experience Digital Transformation Program, for Asia, in a fast-paced agile environment. This role requires a strategic & creative thinker & influencer, to plan & oversee the Overall Program, and interact directly with the individual project teams guiding, mentoring & coaching them to deliver, as expected.
Key Responsibilities:
  • CX Program Planning – Plan & track delivery of all activities, at a Program and Project Level.
  • Guide, motivate and Coach 3-4 digital project teams, through the various stages of agile design, development & delivery cycle.
  • Provide regular, metrics driven updates to business & executive stakeholders and sponsors on the program status and risks
  • Proactively identify & resolve issues and project risks
  • Evaluate Program Cost and Resource, present budget forecast and resource burn-down
  • Establish strong relationship with technology, Operations, Legal & Compliance, and Stakeholders & Sponsors.
  • Develop & Manage Program Governance Policies and Framework
  • Coordinate between Regional CX Centers in Singapore, Luxemburg, Paris & Switzerland and Head Office in Paris.
  • Develop program evaluation framework to assess areas of strength & improvements

Desired Skills & Experience:
  • Minimum 15 years of Project/Program Management Experience in delivering large scale Digital Transformation Program using agile methodologies, including roles of influence and consistent interactions with Senior Business Leadership
  • Experience in WM/ Private Banking Industry is preferred
  • Experience with innovation labs set ups will be immensely helpful
  • Experience in managing projects, resourcing, financials and timelines; Working with geographically distributed and diverse group of people
  • Proven leader with successful track record driving large scale, complex programs, in web/ digital business, accompanied with excellent inter-personal skills to resolve competing views
  • Excellent planning and communication skills. Ability to communicate and influence internal & external stakeholders
  • Strong sense of prioritization and ability to execute against deliverables.
  • Ability to directly address conflicts and escalate issues where appropriate
  • Ability to work in a multi cultural environment, by working collaboratively with stakeholders ,regionally & globally