La banque d'un monde qui change

Business Manager, CIB Client Management

Type de contrat

Standard / Permanent



Métier / fonction




Business Area Overview


BNP Paribas is a leader in banking and financial services in Europe. The Group is present in nearly 75 countries and employs more than 189,000 employees, half of which are based in its four ‘domestic’ markets: Belgium, France, Italy and Luxembourg. The main activities of BNP Paribas are complementary, providing strategic strength and assuring the bank financial solidity:

• Retail Banking and Services
• Corporate & Institutional Banking (CIB)

By placing the customer firmly at the heart of its operations, “the bank for a changing world” has positioned itself as a responsible company at the service of its customers. It defines itself through its rigorous approach to managing risk, its capacity to adapt and its ability to innovate.

BNP Paribas has had a presence in the UK for nearly 150 years. The UK is a key hub for the Group with a presence across BNP Paribas’ core businesses: Corporate & Institutional Banking and Retail Banking and Services.



Overall Job Purpose


Client Management is a CIB ITO department which combines Client Service and Due Diligence teams, as well as Capital Markets and Corporate Banking Client facing activities.

Client Management UK is one of the largest hubs within global ITO - Client Management set-up, with more than 100 staff serving Global Markets and Corporate Banking clients.

Client Management serve all CIB clients of all CIB métiers / filières, and provide high quality of services tailored to the needs and potential of clients, while protecting BNP Paribas from risks inherent in these markets. Our goals are encapsulated in our motto: « Delivering what clients value and regulators require ». It's a balancing act between serving the client and protecting the Bank
• The Client Service team objective is to provide Global Markets and Corporate Banking clients with a top of the range service and ensure a dedicated follow up of their products.
Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any CIB Post trade services
• The Due Diligence team is responsible for the Due Diligence process (KYC, AML, FATCA, AEOI, MiFID etc…) for new clients on-boardings and at time of recertification. Its objective is to ensure the Bank complies with KYC regulatory requirements, while delivering to new clients a high


Key Responsibilities


1. Support the Head of Client Management UK (CLM) and his Management team
- Member of the Client Management UK management committee
- Fully understand, actively contribute and second Head of CLM in the definition and implementation of the department strategy
- Support the head in setting up an optimal organization of the UK Client Management platform
- Able to represent Client Management UK in selected senior management meetings across the bank
- Manage the budget process
- Develop and ensure regular production and automation where possible of activity dashboards

2. Contribute to and advice head on Client Management organization improvement and development
- In coordination with other teams, identify improvement areas within CLM and define and implement solutions to streamline processes
- When relevant promote the standardization of practices across Client Management UK and play an active role in sharing best practices within the platform

3. Sponsor and/or lead Initiatives on behalf of Client Management UK
- Run, sponsor or coordinate projects impacting Client Management UK
- Represent Head of Client Management UK in selected Steering Committees for broader CLM/ITO/Compliance/Regulatory/CIB of Tomorrow projects
- Supervise and monitor projects status

4. Contribute to Control Framework and Risk monitoring
- Assist in the definition and enforcement of procedures, guidelines and policies
· Contribute to the identification of risk areas and the control framework required to mitigate them
· Keep up-to-date procedures
· Organize training of teams on policies and procedure relevant to their activity
- Coordinate internal and external audits, be they Compliance, General Inspection, or Regulatory Bodies’ inspection
· Guide inspection teams within the Department
· Follow-up on recommendations and work for their timely closure

Essential Experience


• Extensive experience in finance or banking related industry, with strong knowledge of Global Markets and Corporate Banking environment (clients and products)
• Proven coordination and project management experience in the banking industry, in a Coverage/Global Market environment

• Strong understanding of KYC/AML/Financial Security as well as Client Support areas and processes
• Ability to manage stakeholders and proven track record to navigate and work in a complex banking environment

• Experience in a client-facing role
• Strong appetite for system and process efficiency (ideally experience of Lean)
• Advanced data and KPIs management and analysis
• Successful experience in team management



Essential Skills / Competencies


• Excellent stakeholder management capabilities
• Ability to build and leverage on internal network
• Solid organization skills, balanced with agility and flexibility to adapt
• Continuous improvement mindset
• Ability to report with structure and transparency
• Excellent communication and interpersonal skills
• Business partner and solution provider mindset
• Excellent analytical and problem solving skills
• Lead by Example - Ability to act with perspective and integrity







* Please note that all applications must be made by the 28th of September 2016