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Associate/Senior Associate/Assistant Manager - System Support Analyst

Type de contrat

Standard / Permanent

Localisation

IN-MH-Mumbai

Métier / fonction

COMPLIANCE AND PERMANENT CONTROL

Réference

BNP014609

 
 
 
The Group Compliance function ensures compliance with international regulatory and internal policy requirements.  This function requires understanding the needs of multiple stakeholders, understanding of the systems and processes that support watch lists, sanctions lists and  payment filtering systems.
The process is to filter transactions and customers against sanctions and PEPs lists,  to ensure compliance with regulations on terrorist financing and embargoes, and meet Know Your Customer (KYC) and customer due diligence (CDD) requirements using  Fircosoft as the primary system.
 
 
 
Responsibilities
 
Note:  The role is NOT technical IT support but functional support of multiple systems in Compliance related to filtering transactions and customers against sanctions and PEPs lists,  to ensure compliance with regulations on terrorist financing and embargoes, and meet Know Your Customer (KYC) and customer due diligence (CDD) requirements
 
  • Support of applications that maintain or process sanctions lists, watch lists, payments  filtering systems
  • Responds to and log all incoming support calls and e-mails from customers in accordance with support service levels agreements for response time, frequency in communicating status of open issues and prompt resolution.
  • Assist Compliance users in resolving Compliance tool-related issues
  • Follow issues through to resolution (including verification of the problem resolution before communication to users and closure of the request, as well as the creation of post incident reports for key issues) and prompt escalation of issues where necessary
  • Act proactively to ensure requests are responded in a timely manner
  • Proactively communicate with users in case of issues or other topics related to the applications
  • Work closely with the Paris Compliance COO  teams (level 2 support) and Paris  IT Support teams in relation to change requests from the  business (understand, document, prioritize and follow-up of business change request).
  • Contribute ideas for improvements to the support process and infrastructure and strive to continually improve the process.
  • Provide regular reporting on support activity for training and product improvement purposes
  • Track the availability of applications and communicate this with key stakeholders
  • In the event of a major incident, start or participate in crisis management meetings
  • Coordinate and Follow-up the creation/change of user Access and user Rights:
 
Technical and Behavioral Competencies required
 
  • High quality client service attitude
  • Customer service oriented
  • Experience in computing and information technology
  • Aptitude for technical activities
  • Willing to update knowledge as technology changes
  • Ability to take initiative and make decisions
  • Logical approach to the solution of problems
  • Project management skills
  • Able to work independently and interact with global teams
  • Excellent interpersonal and strong communication skills mandatory
  • Able to make informed decisions on a wide range of complex business and technical issues
  • Experience in banking, payment, compliance preferred
 

Technical and Behavioral Competencies required

 

·         High quality client service attitude

·         Customer service oriented

·         Experience in computing and information technology

·         Aptitude for technical activities

·         Willing to update knowledge as technology changes

·         Ability to take initiative and make decisions

·         Logical approach to the solution of problems

·         Project management skills

·         Able to work independently and interact with global teams

·         Excellent interpersonal and strong communication skills mandatory

·         Able to make informed decisions on a wide range of complex business and technical issues

·         Experience in banking, payment, compliance preferred

 

Experience and Qualifications required
 
  • 5 years’ experience or more
  • Fluency in English
  • Strong understanding of sanctions lists, watch lists, payment filtering systems, KYC and Customer Due Diligence (CDD) processes
  • Experience using FIRCOSOFT tool