Lead and prioritize the Application Support team’s work load
Manage and Own the Problem Management Process.
Develop, co-ordinate and promote the effective functioning of problem management activities across all application support teams.
Contribute to the planning of application/infrastructure releases and configuration changes.
To examine potential areas for Service Improvement and raise proposals with the Service Manager.
Provide technical leadership
Provide input to application/infrastructure scalability
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Maintain application monitoring, performance tuning and testing
Provide 3rd line Application Support on complex internally and externally developed applications.
Provide input to administering and maintaining all production and internal environments
Provide input to the implementation, backup and roll-back plans
Act as a technical resource for internal and external projects
Ensure there are robust procedures and processes within the application support function remit
Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
To examine potential areas for Service Improvement and raise proposals with the Service Manager
Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems.
- Requires broad management knowledge to lead project teams in one department.
- Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
- Requires 10-12 years minimum prior relevant experience.
- Bachelor's Degree
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.