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Operations Risk, Manager Group

Type de contrat



United States-California-San Francisco

Métier / fonction

Risk Management



What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straight forward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, and Wealth Management.



Position Summary

Responsible for developing and deploying a framework quantify and determine the effectiveness of the Operational Risk Control Environment of the Bank.  Responsible for the ongoing risk reporting and analysis development of new tools and methodologies, and leadership of special projects, including the implementation as it applies to the business lines and the overall bank.  The Ops Risk Mgr II is responsible to drive the use of empirical methodologies throughout in order to improve decisions making processes and help manage operational risk consistent with the Bank's philosophy.


Position Accountabilities

1.         Provides a leadership role in the planning, development, and implementation of operational risk frameworks / measurement methodologies, policies, standards and procedures specific to the needs of the business which are aligned with the Bank’s Operational Risk Department.

2.         Analyzes and documents various processes and products, existing or new, by working with the business units to identify key processes as prescribed by the Operational Risk Department’s framework (process documentation, risk assessment, controls documentation, and testing implementation.)

3.         Works with management and staff in areas of the organization affected by alterations in business practices to ensure understanding and implementation of new operational risk policies and procedures.

4.         Collaborates with other Bank units to study and investigate operational risk issues and identify and implement solutions.

5.         Supervises and / or performs periodic testing to determine effectiveness of unit’s adherence to the Bank’s operational risk framework requirements, internal policies, and best practices.


Required Education or Equivalent Experience

·         Bachelor’s Degree in Business Administration or related field required

·         Master’s/Advanced Degree in Finance or related quantitative field preferred


Required Experience

·         10+ years combined Risk Management experience

·         5+ years experienced successfully leading and managing teams.

·         Alternative:  Combination of education and experience (years /description) Bachelor’s degree or equivalent combination of training and experience.


Field of Experience

The successful candidate for this position will be able to work with management and subject matter experts to identify information and data on business processes that can be used to quantify and determine the effectiveness of the control environment.  Key skills and experiences include:

·         Strong Quantitative Analysis Skills especially with unstructured data

·         Expertise in Data Analytics

·         Expertise in process management and control environments

·         Experience and expertise in working with analytical tools

·         Strong understanding of mathematical and modeling concepts


Third Party Program Oversight

·         Performs oversight governance for the third party risk management for the Bank to ensure current and future third party risk is identified, assessed, quantified, appropriately mitigated and managed through the lifecycle of the relationship.  

·         Support design and implementation of oversight governance model for enterprise third party risk management program.

·         Performs necessary monitoring and oversight functions to ensure effective management of third party risks and compliance with company-wide program requirements.

·         Monitor to ensure key program requirements are being met through analysis of metrics and data

·         Perform Industry monitoring to identify incidents, emerging risk trends, portfolio concentration risk 

·         Escalate issues to appropriate levels within organization

·         Works with line business partners to understand program requirements and status of results.

·         Through oversight, identify program gaps in policies and procedures and work with appropriate stakeholders to mitigate.

·         Perform periodic/ad-hoc reviews aka testing to determine if program and operating as designed

·         Provide subject matter expertise related to program questions

·         Provide input to Risk and Control Self-Assessment (RCSA)

·         Provide timely updates to program senior management to address any issues quickly

·         Liaise with corporate offices of Risk, Security, Compliance, Audit, Legal and HR

·         Analyze metrics and data:

·         Portfolio monitoring - ensure adherence to policy and standards 

·         Monitor timeliness and accuracy of executing program requirements working with lines of business  

·         Performs other duties as assigned


Third Party Program Policy & Communications

·         Ensure policy, standards and guidance is clear and updated to incorporate appropriate changes. 

·         Maintain program policy, standards and procedures to ensure changes impacting the third party program are identified, impact analysis completed, and appropriate changes implemented.  Source of changes may include: regulatory, other bank policies and other programs. 

·         Use effective change management process and procedures to ensure changes are made in an appropriate manner without negative impact to the stakeholders i.e. problem statement, business requirements, stakeholder analysis, etc.

·         Provide guidance to appropriate stakeholders in the line of business who are accountable for third party relationships to ensure program awareness and understanding.

·         Partner with appropriate SME groups to ensure policies and processes align with third party service provider program. 

·         Partner with enterprise training to develop appropriate training tools and materials for the enterprise.

·         Establish a communication strategy, community of practice and manage ongoing program communications.

·         Coordinate third party program steering committee. 

·         Provide timely updates to program senior management to address any issues quickly

·         May support performance of periodic/ad-hoc reviews aka testing to determine if program and operating as designed

·         Perform other duties as assigned


Third Party Program Risk Tools, Data & Reporting

·         Direct all aspects of management reporting for the third party program i.e. develop, publish and maintain reporting to support the governance of the third party program such as, variance reporting for program requirements, program key risk indicators, portfolio risk segmentation.  Levels of reporting includes:

·         Senior management

·         Program management

·         Line of business

·         Regulatory

·         Defines a framework to analyze third party service provider risk for the Bank and develop reports highlighting significant trends or identifying potential areas of concern.

·         Maintain program risk categorization model and triggers and frequency for program requirements through analysis of portfolio risks and trends.

·         Perform ad-hoc analysis to identify emerging risk in portfolio i.e. concentration risk, geographic, subcontractor, single source supplier, etc. 

·         Develops new tools, defines requirements, identifies data sources, analyzes data, and prepares reports as needed to effectively provide workable solutions or respond to requests for information from Senior / Executive Management, regulators and BNPP.

·         Identify enhancements for program tools to support and improve reporting

·         Support quality assurance sampling and secondary reviews as required

·         Perform other duties as assigned


Corporate Risk Management:

·         Promotes operational risk awareness corporate-wide

·         Reviews, analyzes and makes recommendations to the design and implementation of the operational risk management framework

·         Evaluates, codifies, and maintains the policies and procedures for Operational Risk Management, as it applies to the calculation of operational risk capital under the Basel II Capital Accord and related U.S. implementation rulemaking under the direction of the Head of Operational Risk and the Head of Enterprise Risk Architecture.

·         Designs and implements operational risk measurement methodologies as they may apply to the calculation of operational risk capital under the Basel II Capital Accord and related U.S. implementation rulemaking after consultation with the Head of Enterprise Risk Architecture.

·         Implements and administers Operational Risk Tools including: GRC Tool (2011), Incident Management System (IMS); Process Management System (PMS), a global mapping tool for significant business processes; and Potential Incidents Generation, Control Evaluation, and Quantification (PCQ) System, and a global qualitative and quantitative analysis tool for significant potential loss incidents under the direction of the Head of Operational Risk and Head of Enterprise Risk Architecture.

·         Stays current in operational risk management techniques, industry best practices, and regulatory requirements.  Makes recommendations when necessary to safeguard the position of the Bank.


Regional Banking Group:

·         Experience in development and interpretation of advanced quantitative risk management models

·         Solid understanding of risk systems and processes; familiarity with risk measurement methodologies (e.g. economic capital, BASEL II)

·         Solid understanding of Basel II regulations

·         Knowledge of Banking products, marketing, and credit processes, as they relate to risk management

·         Excellent written and verbal communication skills

·         Ability to present ideas in a clear and concise manner to all levels of the organization

·         Excellent planning/organization/prioritization abilities

·         Proficiency in MS Office


Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.   Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.


Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.