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Administrative Assistant I - National Consumer Finance Collections Group

Type de contrat



United States-California-San Ramon

Métier / fonction

Administrative / Clerical



What sets Bank of the West apart from other banks is our team members-they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values-straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines - Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Position Summary

Responsible for primarily performing specialized administrative support duties and secondarily performing secretarial support duties. Requires good knowledge of unit practices, policies, programs, and business. Assignments include participation in various projects, including researching information, providing analysis, and compiling data to convey relevant information.

Position Accountabilities
  1. Provides assistance in the day-to-day administration of the unit, and follows up on pending matters.
  2. Inputs and retrieves data utilizing knowledge of various computer software packages. Types correspondence, reports, memoranda, special projects, technical papers, and related materials for unit staff. Formats documents and determines page layout and selection of different fonts.
  3. Researches information, compiles statistics, gathers and summarizes data to prepare complex, non-standard reports.
  4. Receives and screens telephone calls, mail, and visitors. Routes callers, takes messages, and answers questions relating to the unit's function. May interact with Company clients to schedule appointments, answer questions, and resolve moderately complex issues.
  5. Composes letters and memoranda from verbal direction or knowledge of Company's policies and procedures.
  6. Schedules and coordinates meetings and facilities which may include travel and lodging arrangements.
  7. Orders office supplies. Prepares and processes unit purchase requisitions and vendor invoices.
  8. Organizes and maintains files, correspondence, records, and other documents.
  9. Performs special assignments and project work as needed.
  10. Performs other duties as assigned.

Job Specifications
Required Education or Equivalent Experience
  • Associate's Degree or equivalent combination of training and experience

Required Experience

  • One to two years experience

Field of Experience

  • Good knowledge of general office procedures with demonstrated administrative and secretarial skills
  • Good understanding of the policies, practices, and function of the business unit
  • Advanced personal computer skills necessary to format reports, presentations, spreadsheets, graphics, et cetera
  • Demonstrated ability to work independently and plan and manage short-term, routine projects

Administrative/Technical Skills

  • Bank product and service knowledge
  • Mathematical skills, including compilation of statistics, balancing of figures
  • Analytical skills and research abilities
  • Planning and organizational skills
  • Composition and proofreading skills
  • Written and verbal communication and interpersonal skills
  • Schedule and coordinate meetings and appointments
  • Office procedure knowledge, including typing, filing, answering telephones
  • Business telephone protocol
  • Personal Computer skills
  • Types 55 wpm

Level Supervised

  • No supervisory responsibility

Physical Requirements

  • Sedentary Work: lifting a maximum of 10 pounds, frequent standing/walking

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.   Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.


Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.