CUSTOMER RELATIONSHIP MANAGEMENT
The Business Implementation Senior Business Analyst will work with clients, internal and external stakeholders, undertaking business analysis and related tasks to support new client onboarding and/or client/business change projects.
The Senior Business Analyst will also contribute to the development and implementation of business analysis and client onboarding best practices across the Business Implementation team.
Engaging with clients, internal and external stakeholders to establish a common understanding of the business needs.
Identifying, assessing and documenting business requirements. Clarifying and eliciting business requirements, proactively identifying additional requirements not explicitly provided, obtaining missing information and resolving conflicting information among the needs and requirements.
Recommending business priorities and advising stakeholders on options and risks; conducting analysis and determine solutions to business requirements.
Validating documented business requirements with stakeholders to ensure they are based on an understanding of the stakeholder needs, expectations, constraints, and interfaces.
Managing all changes to requirements through a formally defined scope change process.
Organisational & Business Process Design
Gaining a firm understanding of the impacts of the solution on People, Process and Technology.
Engaging stakeholders to ensure a common understanding of (and commitment to) all aspects of the project including objectives, scope, risks, benefits and proposed solution.
Documenting the current (as-is) business process design if this does not already exist
Documenting the to-be business process design
UAT Plan, Cases & Completion Report
Contributing to the UAT Plan
Assisting the business and the test team in the production of UAT cases
Contributing to the UAT completion report
Business Readiness Activities
Providing input to SMEs in their documentation of the new business procedures, changes to existing business procedures, User Guides and Training Material as a result of the project implementation.
Providing input to SMEs in their updating of Risk and Control Matrices, Service Level Agreements and Business Continuity Instructions.
Direct and indirect management of project resources, such as business analysts or SMEs, as required.
Providing technical understanding and oversight – utilizing financial services, funds management, custody or back-office administration industry experience and working closely with stakeholders to ensure in-depth understanding of current operating model, processes, end to end operations and IT flow with a focus on operational efficiency.
Encouraging effective teamwork through collaboration, enabling the sharing of skills, experience and ideas.
Contributing to the development and implementation of business analysis and client onboarding best practices across the Business Implementation team.
Compentencies (Technical / Behavioural )
Communication (Verbal & Written): Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations. Listens effectively and identifies / responds to subtle verbal and non-verbal cues from others. Communicates effectively in written form. Expresses ideas clearly with appropriate organisation and structure, correct grammar, and language or terminology that is adjusted to the characteristics and needs of the audience.
Analytical skills: Identifies all aspects of a subject and examines them in a critical way to construct a broad point of view. Displays a critical mind in a positive way. Asks questions to thoroughly understand a subject. Can look at and asses multiple scenarios. Is able to conduct a clear analysis, taking the different aspects, their causes and their interrelationships into account.
Ability to summarise: Identifies and presents key information. Gives his/her point of view by structuring and summing up all useful elements. Distinguishes key elements of an issue from less important aspects. Presents his/her arguments to support his/her opinion.
Organisational skills: Sets priorities, plans actions and methodically monitors their progress by coordinating activities and resources in the best way possible.
Leadership: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment. Rewards and recognises effort and achievement.
Client focus: Does everything possible to achieve internal or external customer satisfaction by identifying the customers’ needs and providing them with the appropriate solution taking into account the company’s ethics and interests.
Develops & Maintain Relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP’s values. Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives.
Teamwork: Work well in a team and/or across teams, regardless of the type of collaboration (face-to-face, in a group, remote, real-time, etc.) required. Acts bearing common interests and respect for fellow team members in mind.
Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
Negotiation & Conflict Resolution: Negotiates & mediates sound agreements in situations where there is disagreements or differences in interests
Qualifications and Experience
The Senior Business Analyst will have recent Financial Services sector exposure along with experience in working on client onboarding and/or business change projects. They will possess strong, formal business analysis skills. Minimum 7 years’ experience in Business Analysis.
- Proven experience as lead business analyst on client onboarding and/or business change projects.
- Proven understanding of how to interpret business needs and translate them into application and operational requirements. This includes the ability to define and document business, and non-functional requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a particular stakeholder or group of stakeholders.
- Demonstrated ability to work with senior management and senior stakeholders.
- Ability to negotiate and influence key stakeholders and project sponsors.
- Excellent interpersonal skills.
- Ability to work within a dynamic team-orientated environment.
- Experience in the financial services industry, preferably with specific technical knowledge of Fund Accounting and Unit Pricing, Investment Administration & Custody.
- Degree qualified in Business, Accounting or a related discipline.