La banque d'un monde qui change

Nous recherchons un

Team Manager Client Business Change/SLA

Type de contrat

Festanstellung

Localisation

DE-HE-Frankfurt am Main

Country

Germany

Métier / fonction

CUSTOMER RELATIONSHIP MANAGEMENT

Postuler REF: DEU002108
 

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 190,000 employees, including more than 146,000 in Europe. The BNP Paribas Group has been active in Germany since 1947 and has successfully positioned itself on the market with thirteen companies. Private customers, companies and institutions are looked after by roughly 5,000 employees in all relevant economic regions all over the country. The wide-ranging products and services offered by BNP Paribas are almost identical to that of a universal bank. 

For our branch in Frankfurt am Main we are looking for a

Team Manager Client Business Change/SLA

 

Grow through professional challenges:

 

·         Management of the team resources to ensure efficient prioritization and balanced capacity utilization

·         Provide management, guidance, information, tools and support to ensure the team is able to fulfill its responsibilities to:

-          Maintain an effective client-related business change management oversight function

-          Understanding and active influencing of the clients perception / expectation during the implementation of the change

-          Ensure high client satisfaction with BNPP's onboarding/change capabilities based on KPI measurement

-          Ownership and further development (in line with global processes) of the Migration plan as transversal event steering instrument

-          Optimization of SLA/Op Memo frame (intensify standardization)

-          Maintain a stable process for a reliable and efficient coordination of external SLA/Op-Memo-negotiations

 

 Impress with your skills:

·         Degree in Finance, Accounting or Economics

·         Extensive experience in a role with a strong client management focus

·         Proven track record of working within an financial services operations environment

·         Industry experience or professional qualifications relating to the financial markets, asset management or securities services

·         Proven leadership skills and “change agent” behaviour

·         Ability to foster and maintain strong interpersonal internal and external relationships

·         Proven track record of results and quality orientation

·         Fluency in both German and English

 

Do you recognize yourself in this profile and are you looking for an exciting challenge in an international environment? We are looking forward to receiving your application.

Primary Location: DE-HE-Frankfurt am Main Job Type: Festanstellung Job: CUSTOMER RELATIONSHIP MANAGEMENT Education Level: Akademischer Abschluss Experience Level: Keine Angabe Schedule: Vollzeit