La banque d'un monde qui change

Nous recherchons un

Global Client Service Manager

Type de contrat

Festanstellung

Localisation

DE-HE-Frankfurt am Main

Country

Germany

Métier / fonction

CUSTOMER RELATIONSHIP MANAGEMENT

Postuler REF: DEU002107
 
 

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 190,000 employees, including more than 146,000 in Europe. The BNP Paribas Group has been active in Germany since 1947 and has successfully positioned itself on the market with thirteen companies. Private customers, companies and institutions are looked after by roughly 5,000 employees in all relevant economic regions all over the country. The wide-ranging products and services offered by BNP Paribas are almost identical to that of a universal bank. 

For our branch in Frankfurt am Main we are looking for a

Global Client Service Manager

 

Grow through professional challenges:

 

  • Ensure the teams in each location are able to manage the operational contact between the client and the operational areas based on a full understanding of the client’s needs and expectations across the organisation and clarity for the actions required to service the client, including documentation in Service Level Agreements/Descriptions
  • Identify and produce appropriate key management information / business metrics on a global basis, using the information from each local team, to communicate and facilitate the overall client relationship
  • Ensure an aligned service delivery and communication approach globally to clients across internal business areas
  • Coordinate and summarise across locations the performance of the service delivery against the operating procedures and service levels agreed with the client
  • Oversee process for formal complaints, action plans and Service Level Agreements (SLAs) across locations
  • Ensure consistent messages are delivered to the client around business recovery incidents in accordance to issued guidelines
  • Create and animate the client network community with the CSM across all the booking locations
  • Refer new business development opportunities to the Global Relationship Manager

Impress with your skills:


  • Degree in Finance, Accounting or Economics
  • Extensive experience in a role with a strong client management focus
  • Proven track record of working within a client servicing environment
  • Industry experience or professional qualifications relating to the financial markets, asset management or securities services
  • Demonstration of innovative/creative thinking, problem-solving and taking initiative
  • Creative, solution- and client-oriented team player with effective analytical abilities and an autonomous working style
  • Availability to travel
  • Fluency in both German and English

 

Do you recognize yourself in this profile and are you looking for an exciting challenge in an international environment? We are looking forward to receiving your application.

 

 

 
Primary Location: DE-HE-Frankfurt am Main Job Type: Festanstellung Job: CUSTOMER RELATIONSHIP MANAGEMENT Education Level: Akademischer Abschluss Experience Level: Keine Angabe Schedule: Vollzeit