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Client Service Manager

Type de contrat

Festanstellung

Localisation

DE-HE-Frankfurt am Main

Country

Germany

Métier / fonction

PROCUREMENT OR SECURITY OR FACILITIES MANAGEMENT

Postuler REF: DEU001967
 
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 190,000 employees, including more than 146,000 in Europe. The BNP Paribas Group has been active in Germany since 1947 and has successfully positioned itself on the market with thirteen companies. Private customers, companies and institutions are looked after by roughly 5,000 employees in all relevant economic regions all over the country. The wide-ranging products and services offered by BNP Paribas are almost identical to that of a universal bank. 
 
 
For our BNP Paribas Securities Services branch in Frankfurt/Main we are looking for a
 
 
Client Service Manager 
 
Responsibilities 
  • Ensure strong long-term relationships with allocated clients based on high client satisfaction and effective global service delivery
  • Manage client reviews and Due Diligence questionnaires and visits for existing clients
  • Ensure regular formal performance reviews with clients according to strategic priorities and client needs
  • Manage the operational contact between the client and the operational areas
  • Identify and produce appropriate key management information / business metrics to facilitate the client relationship
  • Identify and coordinate service delivery modifications in response to changes in the client activities by raising change projects within the existing service scope
  • Monitor the performance of the service delivery against the operating procedures and service levels agreed with the client
  • Maintain action plans and Service Level Agreements (SLAs)
  • Document and oversee problems affecting the quality of service delivery and the overall client experience
  • Work with local Client Service Managers to ensure that SLAs are complete, relevant and consistent and that service reviews are appropriate to the client relationship
  • Ensure clients receive appropriate market and service information

 

 

 Requirements 
  • Degree in economics or a similar discipline and/or industrial vocational training
  • Strong experience in a client service management role in an investment/depository institution
  • Extensive experience in a role with a strong client management focus
  • Competent strategic thinker with the ability to create and implement solutions
  • In-depth knowledge of the investment market and of relevant legal regulations
  • Proven track record of working within a client servicing environment
  • Proficiency in MS Office
  • Fluency in both German and English
  • Creative, solution- and client-oriented team player with effective analytical abilities and an autonomous working style
 
Do you recognize yourself in this profile and are you looking for an exciting challenge in an international environment? We are looking forward to receiving your application.
 
Primary Location: DE-HE-Frankfurt am Main Job Type: Festanstellung Job: PROCUREMENT OR SECURITY OR FACILITIES MANAGEMENT Education Level: Akademischer Abschluss Experience Level: Keine Angabe Schedule: Vollzeit
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